Fran Feldman resumes & CV records
Resumes
Site Director
Location:
7301 Winans Dr northeast, Bernalillo, NM
Industry:
Consumer Services
Work:
Km2 Solutions
Apr 2018 - Apr 2019
Site Director Strategic Link Consulting Aug 2017 - Dec 2017
Vice President, Center of Excellence Startek Nov 2011 - Aug 2017
Senior Director Honduras Operations Global Support Services at Office of Personnel Management Oct 2010 - Dec 2011
Customer Advocate and Trainer and Project Manager Startek Oct 2010 - Dec 2011
Site Director Williams-Sonoma, Inc. Oct 2007 - Oct 2010
Coordinator and Culinary Leader Aol 1995 - 2007
Member Services Aol Sep 2004 - Mar 2005
Senior Call Center Operations Manager Aol Sep 2003 - Sep 2004
Executive Director Aol Aug 2002 - Jul 2003
Vp, General Manager Aol Member Services, India Aol Aug 2001 - Aug 2002
General Manager, Aol Member Services Aol Mar 1999 - Aug 2001
General Manager
Site Director Strategic Link Consulting Aug 2017 - Dec 2017
Vice President, Center of Excellence Startek Nov 2011 - Aug 2017
Senior Director Honduras Operations Global Support Services at Office of Personnel Management Oct 2010 - Dec 2011
Customer Advocate and Trainer and Project Manager Startek Oct 2010 - Dec 2011
Site Director Williams-Sonoma, Inc. Oct 2007 - Oct 2010
Coordinator and Culinary Leader Aol 1995 - 2007
Member Services Aol Sep 2004 - Mar 2005
Senior Call Center Operations Manager Aol Sep 2003 - Sep 2004
Executive Director Aol Aug 2002 - Jul 2003
Vp, General Manager Aol Member Services, India Aol Aug 2001 - Aug 2002
General Manager, Aol Member Services Aol Mar 1999 - Aug 2001
General Manager
Education:
American University 1975 - 1977
Skills:
Vendor Management, Outsourcing, Call Centers, Leadership, Management, Team Leadership, Customer Experience, Call Center, Program Management, Workforce Management, Customer Satisfaction, Team Building, Team Management, Process Improvement, Customer Retention, Operations Management, Cross Functional Team Leadership, Performance Management, Business Process Improvement, Contact Centers, Training, Strategy, Bpo, Analytics, Change Management, Strategic Partnerships, Account Management, Crm, E Commerce, Salesforce.com, Business Process Outsourcing
Interests:
Photography
All Things Culinary
Travel
Writing
All Things Culinary
Travel
Writing