Abbie LaneShawnee, KS

Abbie Lane Phones & Addresses

Shawnee, KS

Mentions for Abbie Lane

Resumes

Resumes

Abbie Lane Photo 1

Itil Change Manager At Dell Secureworks

Position:
ITIL Change Manager at SecureWorks, Owner & Makeup Artist at Abbielicious LLC, Business Manager, Model, & Assistant at Zazen Photo (Sole Proprietorship)
Location:
Atlanta, Georgia
Industry:
Information Technology and Services
Work:
SecureWorks - Greater Atlanta Area since Jul 2011
ITIL Change Manager
Abbielicious LLC since Apr 2011
Owner & Makeup Artist
Zazen Photo since Jan 2008
Business Manager, Model, & Assistant
SMAZEN Enterprises LLC - Greater Atlanta Area May 2009 - Dec 2011
Director of Operations
Fiserv Jul 2007 - Jul 2011
ITIL Change Analyst (Change Manager)
CheckFree Corporation Oct 2004 - Jul 2007
Event Manager (aka: ITIL Incident Manager)
CheckFree Corporation May 2002 - Oct 2004
Change Control Coordinator
Imagine Arts Apr 2003 - Sep 2004
Piano Teacher
CheckFree Corporation Oct 1999 - May 2002
CTAC Technical Analyst (aka: ITIL Service Desk Analyst)
CheckFree Corporation Feb 1998 - Oct 1999
Technical Support Representative Level 3
Education:
DeVry University 1997 - 2000
Bachelors, Business Information Systems
Skills:
ITIL Change Management, ITIL Incident Management, ITIL v3, Documentation, Mentoring, Change Management, Process Engineering, Scheduling, ITIL, Software Documentation, Process Scheduler, ITIL Implementation, Training, ITIL Process, SharePoint, Integration, Data Center, Business Process, Testing, Databases, Project Management, Team Building, Vendor Management, Troubleshooting, Disaster Recovery, Strategy, Leadership, Six Sigma, Management, Enterprise Architecture, Quality Assurance, Incident Management, Call Centers, Service Delivery, Security, Access, Requirements Gathering, IT Operations, CRM, Team Leadership, IT Service Management, Release Management, IT Management, Business Analysis, IT Strategy, Requirements Analysis, Business Process Improvement, SDLC, Information Technology, Process Improvement
Interests:
new technology, travelling, singing, piano teaching, art, fashion, photography, wine
Honor & Awards:
•ITIL V3 Intermediate Continual Service Improvement 2013 •ITIL V3 Intermediate Release Control and Validation 2012 •ITIL V3 Intermediate Operational Support & Analysis 2011 •ITIL V3 Intermediate Planning, Protection, & Optimization 2010 •ITIL Foundations V3 Certified 2007 •ESI Managing Projects Certified 2007 •ITIL Awareness Certified 2006 •ITIL Certified for Change & Configuration Management 2006 •SIGMA Yellow Belt Certification 2003 •CheckFree SIGMA Key Award recipient Dec. 2005 •CheckFree SIGMA Spot Award recipient Dec. 2003 •Two-time CheckFree Core Value Card recipient •Three-time CheckFree Chairman’s Club nominee •Consistent Monthly Quality Award Achiever during CTAC and Technical Support positions •Colorado All-State Choir 1996 (First Soprano)
Abbie Lane Photo 2

Abbie Lane

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