Adam Richard Schott, Age 461720 Maple Ave, Palmyra, NY 14522

Secretary I (Contractor) at University of Rochester Medical Center

Rochester, New York Area

Hospital & Health Care

University of Rochester Medical Center - Strong Memorial Hospital - Surgical Support Nursing Dept. since Sep 2012
Secretary I (Contractor) Rochester Area Alumni Association of Alpha Phi Omega - Rochester, New York Area Jul 2011 - Sep 2012
Vice President of Service (Volunteer Position) Time Warner Cable - Rochester, New York Sep 2011 - Jul 2012
Customer Care Professional Concentrix - Rochester, New York Area Aug 2009 - Sep 2011
Customer Service Representative - Ryder National Reservations Concentrix May 2009 - Jul 2009
Ryder Fleet Management Solutions TSR Concentrix Mar 2008 - Jul 2009
Senior Representative/Admin - Ryder System Concentrix Mar 2007 - May 2009
Reservation Specialist Concentrix Mar 2008 - Jan 2009
Ryder Plan-To-Close Concentrix Oct 2006 - Mar 2007
NYDN Customer Service Representative Wilson Farms Jun 2005 - May 2006
Assistant Manager SUNY Brockport Oct 2004 - May 2005
Office Assistant - Psychology Department Sunoco Jan 2001 - May 2005
Shift Leader

State University of New York College at Brockport 2002 - 2005
B.S., Business Administration Monroe Community College 1999 - 2001
A.S., Liberal Arts & Sciences Pittsford Mendon High School. 1993 - 1997

Problem Solving, Customer Satisfaction, Customer Service, Excel, Word, Microsoft Office, Troubleshooting, Retail, Critical Thinking, Reasoning

Hiking, camping, advising.

Above & Beyond Award for Outstanding Call Quality Performance – Time Warner Cable 4/19/2012 “I Am TWC” Certificate of recognition for excellence in customer service - multiple time recipient. - Time Warner Cable Phi Theta Kappa Honor Society – Inducted December 5, 2010 Certificate of Excellence for Flexibility To Work On Any Project from Concentrix Corporation - presented on October 10, 2008 Top Telephone Performer: Ryder – February 2008, April 2008, May 2008 Beta Gamma Sigma Business Honor Society – Inducted April 30, 2004 Dean’s List: SUNY Brockport - Fall 2003, Spring 2004, Spring 2005 Dean’s List: Monroe Community College - Fall 2000 and Spring 2001

Above & Beyond Award for Outstanding Call Quality
Time Warner Cable
Certificate of Excellence for Flexibility To Work On Any Project
Concentrix Corporation
Recognition for my ability and willingness to assist other departments and proactive pursuit of special projects.
Top Telephone Performer
Ryder System, Inc

Palmyra, NY

Hospital & Health Care

University of Rochester Medical Center
Clerical Coordinator and Navigator - Lung Cancer Screening Program Rochester Area Alumni Association of Alpha Phi Omega Jul 2011 - Sep 2012
Vice President of Service Time Warner Cable Sep 2011 - Jul 2012
Customer Care Professional Concentrix Aug 2009 - Sep 2011
Customer Service Representative - Ryder National Reservations Concentrix May 2009 - Jul 2009
Ryder Fleet Management Solutions Tsr Concentrix Mar 2008 - Jul 2009
Senior Representative and Administrator - Ryder System Concentrix Mar 2007 - May 2009
Reservation Specialist Concentrix Mar 2008 - Jan 2009
Ryder Plan-To-Close Concentrix Oct 2006 - Mar 2007
Nydn Customer Service Representative Wilson Farms Jun 2005 - May 2006
Assistant Manager The College at Brockport State University of New York Oct 2004 - May 2005
Office Assistant - Psychology Department Sunoco Jan 2001 - May 2005
Shift Leader

State University of New York College at Brockport 2002 - 2005
Bachelors, Bachelor of Science, Business Administration, Business Monroe Community College 1999 - 2001
Pittsford Mendon High School 1993 - 1997
University of Rochester School of Nursing

Problem Solving, Customer Satisfaction, Customer Service, Excel, Word, Microsoft Office, Troubleshooting, Retail, Critical Thinking, Reasoning, Microsoft Excel, Management, Leadership, Reasoning Skills, Microsoft Word, Call Centers, Training, Coaching, Interviews

Civil Rights and Social Action
Environment
Hiking
Camping
Science and Technology
Advising
Health