Location:
13000 Dahlia Cir, Eden Prairie, MN 55344
Work:
United Healthcare
since Jul 2010
Helpdesk Operations Supervisor & Hiring Coordinator
Beyond The Day Dream
since 2009
Entrepreneur
FotoMagique
since Jan 1998
Owner/Lead Photographer
Performark Inc
Sep 2007 - Jul 2010
Implementation & Communication Center Manager
Performark
Nov 2004 - Sep 2006
Communication Center Supervisor
Aurora Loan Services
May 2003 - Jul 2004
Customer Care Research Analyst
Allianz Life
Nov 2000 - May 2003
Senior Admin. Assistant - Web Development
Aurora Loan Services
Sep 1998 - Oct 2000
Customer Care Supervisor
Education:
Western Nebraska Community College 2004 - 2005
Ashford University 2008
BA, Organizational Management
Skills:
Management, Customer Service, Call Centers, Process Improvement, Leadership, Software Documentation, Vendor Management, Team Building, Training, Team Leadership, Recruiting, Employee Relations, Strategic Planning, Crm, Coaching, Operations Management, Troubleshooting, Program Management, Outlook, Customer Satisfaction, Business Analysis, Business Process, Account Management, Sales, Salesforce.com, Leadership Development, Project Management, Microsoft Excel, Performance Management, Human Resources, Call Center, Access, Analysis, Business Process Improvement, Technical Recruiting, Entrepreneurship, Teamwork