Industry:
Information Technology and Services
Work:
TeleTech
- At Home Agent Oct 2012 - Jan 2013
Home-based, Seasonal Customer Service Associate
Optimus Corporation now NetStar-1
Apr 2008 - May 2008
Tier 1 Helpdesk Technician
Advanced Technology Systems, Inc
Jul 2007 - Oct 2007
Tier 2 Helpdesk Technician
Energy Enterprise Solutions, LLC
Apr 2007 - May 2007
Tier 2 Helpdesk Technician
Applied Computing Technologies, Inc
Jan 2007 - Mar 2007
Tier 1 Helpdesk Technician
Express Personnel Services now Express Employment Professionals
Oct 2006 - Nov 2006
Director of Information Technology Administrative Assistant
Macy's Montgomery Mall
Aug 2005 - Oct 2006
Call Sales Associate
Sapphire Technologies
Aug 2005 - Jun 2006
Data Security Administrative Assistant
Hecht's Montgomery Mall, Ladies Shoes
Jan 2005 - Aug 2005
Commissioned Sales Associate
Belk's Department Store
Nov 2004 - Dec 2004
Sales Associate
Marriott Systems Support Center
Feb 2000 - Jan 2004
Tier 1, Desktop Support Analyst
Onsite Technologies
Aug 1999 - Dec 1999
User Support Specialist
Vanstar now Inacom
Dec 1997 - Jul 1999
Help Desk Specialist
UMUC Administrative Offices
May 1997 - Dec 1997
PC Technician
Geico Insurance Company
Jan 1992 - Dec 1996
Secretary I to IV (Senior to Executive Secretary)
Education:
University of Maryland University College 2012 - 2014
M.S. Information Technology, Database Systems Technology
University of Maryland University College 1994 - 2012
B.S., Computer and Information Science / Business Administration
Ashworth University 2004 - 2004
Career Diploma, Fashion Merchandising
Skills:
HDI Help Desk Analyst Certified, CompTIA Network+ Certified, CompTIA A+ Certification, Databases, Oracle SQL, Entity Relationship Diagram, Process Improvement, MS Project 2007, Visio, PERT, Data Flow Diagram, NetBeans, Core Java, Java Enterprise Edition, HTML, XML Document, CSS, Core FTP, Technical Writing, Customer Service, Troubleshooting, Problem Solving, Windows 7, Active Directory, Outlook, Microsoft Office, Word, PowerPoint, Excel, Access
Interests:
Interested in furthering my career in Computer Support, Network Administration, Database Design and Administration, or Entry Level Java Programming. Personal interests include various movies and music, and selected reading and writing.
Honor & Awards:
Graduated Ashworth College formerly PCDI, Professional Career Development Institute, with Honors as a distance student enrolled in Fashion Merchandising Career Diploma Program.
I invented the electoral participation conference, HistoryGrams, for my University of Maryland University College HIST365 online course.
Certifications:
Help Desk Analyst, Help Desk Institute
Network+, CompTIA
A+, CompTIA
