Position:
Service Delivery Manager at ACS (Formerly Mellon HR&IS, PwC - Unifi Network), Service Delivery Manager at Affiliated Computer Services, Service Delivery Manager at Mellon HR Solutions (formerly PWC), Client Service Manager at Affiliated Computer Services, Client Service Manager at Xerox
Location:
Greater New York City Area
Work:
ACS (Formerly Mellon HR&IS, PwC - Unifi Network)
since Mar 2000
Service Delivery Manager
Affiliated Computer Services
since 2000
Service Delivery Manager
Mellon HR Solutions (formerly PWC)
since 2000
Service Delivery Manager
Affiliated Computer Services
since Mar 2000
Client Service Manager
Xerox
since Mar 2000
Client Service Manager
PricewaterhouseCoopers
2000 - 2004
Benefits Analyst
Horizon Blue Cross Blue Shield of NJ
Apr 1999 - Mar 2000
Financial Systems Business Analyst
Prudential Healthcare
May 1998 - Apr 1999
Financial Business Analyst
Education:
Montclair State University 1994 - 1998
BS, Mathematics
Bloomfield High School 1990 - 1994
Skills:
Business Process, Cross-functional Team Leadership, RFP, Outsourcing, Vendor Management, Benefits Administration, Employee Benefits, Defined Benefit, Call Center, Process Improvement, Relationship Management, Performance Management, Change Management, BPO, Account Management, Project Management, Operations Management, Service Delivery, Business Process Improvement, Human Resources, Shared Services, Leadership, Offshoring, Team Leadership, Team Management, Business Process Re-engineering, Management, Training, Customer Service, Consulting, Pensions, Strategic Planning, Customer Satisfaction, Management Consulting, Project Delivery, HRO, Governance, Service Management, Resource Management, Requirements Analysis, Strategy, Outsourcing Management, Process Engineering, Global Delivery, Business Requirements, Solution Selling
