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Austin Wang, Age 34Oakland, CA

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Known as:
Robert Filch
Related to:
Jaina Margarita Bansil 34 Janice Wang 36 William Wang Dermot W Wang 42 William Wang Chung 78

Austin Wang Phones & Addresses

Emeryville, CA

172 Cypress St, San Francisco, CA 94110

Petaluma, CA

Berkeley, CA

Work

Company: The Gillette Company (IP/Legal Patent Department) Address:

Mentions for Austin Wang

Career records & work history

Lawyers & Attorneys

Austin Wang Photo 1

Austin Wang - Lawyer

Office:
The Gillette Company (IP/Legal Patent Department)
ISLN:
920976751
Admitted:
2006
Law School:
Franklin Pierce Law Center, J.D., 2006

Publications & IP owners

Us Patents

Cuddle Pillow

US Patent:
D618944, Jul 6, 2010
Filed:
Nov 9, 2009
Appl. No.:
29/346954
Inventors:
Christopher Rothstein - Mountain View CA, US
Austin Wae-Teh Wang - Mountain View CA, US
International Classification:
0609
US Classification:
D 6601

Assigning Tickets To Agents Based On Relevant Skills In A Customer-Support Ticketing System

US Patent:
2019019, Jun 27, 2019
Filed:
Dec 21, 2017
Appl. No.:
15/850240
Inventors:
- San Francisco CA, US
Joshua Y. Lam - Berkeley CA, US
Craig A. Little - San Francisco CA, US
Austin Wang - San Francisco CA, US
Michael Erik Smedberg - Oakland CA, US
Kristen L. Mirenda - San Francisco CA, US
Assignee:
Zendesk, Inc. - San Francisco CA
International Classification:
G06Q 10/06
G06Q 30/00
Abstract:
During operation, the system obtains a set of tickets to be processed at the customer-support ticketing system, wherein each ticket is tagged with any required skills, which are required to respond to the ticket. The system then enables an agent to request tickets to process, wherein a data structure representing the agent is tagged with any skills possessed by the agent. In response to the request, the system selects a matching subset of the set of tickets to be processed, wherein the matching subset comprises tickets for which the agent possesses a superset of the required skills that the ticket is tagged with. Next, the system presents the matching subset of tickets to the agent through a UI. Finally, the system enables the agent to operate the UI to: select a ticket from the matching subset of the set of tickets to be processed; and respond to an associated customer request.

System And Method For Priority Email Management

US Patent:
2016022, Aug 4, 2016
Filed:
Jan 29, 2016
Appl. No.:
15/011056
Inventors:
- Mountain View CA, US
Chris Rothstein - San Mateo CA, US
Austin Wang - Bellevue WA, US
International Classification:
H04L 12/58
G06F 17/30
Abstract:
This disclosure generally relate to a method and system for priority email management. The present technology relates to techniques enable an automatic management of emails based on data from both the email database and the customer information database. By utilizing data extracted from the customer database, some embodiments herein achieve an automatic and efficient e-mail management method and system.

Possible Relatives

Dawn Y Wang  Dean Y Wang  Deanna Y Wang  Dai H Wang  Daisy H Wang  Debbie Y Wang  Debby Wang  Austin M Johnston  Austin Jolly  Austin W Whitehead 

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