Balaji S Sundara, Age 568 Louisburg Sq APT 9, Nashua, NH 03060
Balaji Sundara Phones & Addresses
8 Louisburg Sq APT 9, Nashua, NH 03060
14 Newcastle Dr, Nashua, NH 03060
Lowell, MA
Gainesville, FL
Charlestown, MA
Mentions for Balaji S Sundara
Publications & IP owners
Us Patents
Method And System For Transferring An Automatic Call Distributor Call
US Patent:
8442208, May 14, 2013
Filed:
Aug 23, 2005
Appl. No.:
11/210064
Inventors:
Shmuel Shaffer - Palo Alto CA, US
Balaji Sundara - Nashua NH, US
Labhesh Patel - San Francisco CA, US
Balaji Sundara - Nashua NH, US
Labhesh Patel - San Francisco CA, US
Assignee:
Cisco Technology, Inc. - San Jose CA
International Classification:
H04M 3/00
US Classification:
37926502, 37926503
Abstract:
A method for transferring an automatic call distributor call includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes receiving a transfer request to transfer the call to a supervisor and selecting an available supervisor to receive the call. The available supervisor comprises a supervisor not in an uninterruptible state. The method includes transferring the call to the selected available supervisor.
Supervisor Intercept For Teleagent Voice Over Internet Protocol Communications
US Patent:
2007001, Jan 25, 2007
Filed:
Jul 20, 2005
Appl. No.:
11/186135
Inventors:
Shmuel Shaffer - Palo Alto CA, US
Balaji Sundara - Nashua NH, US
Balaji Sundara - Nashua NH, US
Assignee:
Cisco Technology, Inc. - San Jose CA
International Classification:
H04M 3/42
H04L 12/66
H04L 12/66
US Classification:
370352000, 379900000, 379212010
Abstract:
A system for transferring a call from one teleagent to another in response to a loss of voice quality in a voice over Internet protocol (VoIP) communication system. Network parameters that affect voice quality over broadband connections are detected manually or automatically and an alert is generated. In response to the alert, a supervisor can transfer the call in progress to a second agent so that a better communication link can be provided and voice quality restored. Such transfer can be seamless to the caller. In different embodiments, transfer, or intercept, can occur manually or automatically (e.g., without supervisor intervention).
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