Location:
18 Molloy Rd, Georgetown, MA 01833
Work:
U.S. Department of Treasury
Nov 2011 - Feb 2012
Accounts Management Contact Representative
Emmanuel College
2004 - 2011
Student
Verizon
Jan 1997 - Jun 2010
Customer Service, Team Leader, Training Facilitation, Performance Management
Verizon Communications
Jan 1997 - Jun 2010
Professional, Superior Customer Service, Experienced Sales Associate
Education:
Emmanuel College 2002 - 2011
B.S. in progress, Business Administration
Skills:
Leadership, Call Centers, Training, Management, Telecommunications, Team Leadership, Coaching, Sales, Customer Satisfaction, Customer Service, Analysis, Sales Management, Microsoft Excel, Account Management, Program Management, Microsoft Word, Microsoft Office, Recruiting, Powerpoint, Problem Solving, Excel, Word, Contact Centers, Oracle, Siebel 7.X, Salesforce.com, Subject Matter Experts, Competency Based Interviewing, Contractual Agreements
Certifications:
Ma Real Estate Referral Agent
License Ma Re 9009469-S