Brian S IshamVienna, VA

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Vienna, VA

Arlington, VA

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Resumes

Brian Isham Photo 24

Dmh It Manager At Vermont Agency Of Human Services

Position:
DMH IT Manager at Vermont Agency of Human Services
Location:
Montpelier, Vermont
Industry:
Information Technology and Services
Work:
Vermont Agency of Human Services - Montpelier, Vermont since Apr 2013
DMH IT Manager
Dartmouth College - Hanover, NH Jul 2011 - Dec 2012
Senior IT Support Analyst
Emory University School of Medicine - Greater Atlanta Area Aug 2008 - Jan 2012
Educational Technology Manager, ExCEL
Castleton State College - Castleton, Vermont Oct 1999 - Jul 2008
Media Specialist
Castleton State College Jan 2001 - Jan 2002
Conference & Events Coordinator Assistant
Castleton State College Jan 2001 - May 2001
Anatomy & Physiology Lab Assistant
Education:
Castleton State College 2007 - 2008
Master of Education (M.Ed.), Master of Arts in Education
Castleton State College 1999 - 2004
B.A., Biology w/ Chemisty Minor
Emory University
METI
New Horizons
Third Sky
Certification, ITIL v3
Skills:
ITIL Certified, Customer Service, Curriculum Design, IT Service Management, Service Delivery, Application Support, Project Planning, Project Management, Medical Education, Medical Technology, IT Infrastructure Management, Educational Technology, Blackboard, Standardized Testing, Medical Simulation, Desktop Administration, Desktop Deployment, Database Administration, Digital Media Services, Microsoft Office, Office 365, Cloud Applications, Networking Protocol, Security Protocols, Information Systems, Service Desk, Apple Support, Training Delivery, Microsoft Exchange, Active Directory, Oracle Identity Manager, Oracle Applications, LANDesk, BMC Remedy, ServiceNow, Operating System Administration, Software Documentation, Service-Now, System Administration, ITIL, Management, DNS, Technical Support, Troubleshooting, Network Administration, Technical Writing, Windows Server, Windows, Visio, Help Desk Support
Brian Isham Photo 25

Senior Technical Analyst At Time Warner Cable

Position:
Senior Technical Analyst at Time Warner Cable
Location:
Washington D.C. Metro Area
Industry:
Telecommunications
Work:
Time Warner Cable - Herndon, VA since Mar 2010
Senior Technical Analyst
Time Warner Cable Jan 2008 - Mar 2010
Tech Ops Support Manager
Time Warner Cable Jan 2006 - Jan 2008
Quality Control Manager
Time Warner Cable Mar 2004 - Jan 2006
Technical Trainer
Verizon 1998 - 2003
Sales Support Specialist
Education:
Western Michigan University
Skills:
Broadband, Ethernet, Telecommunications, Troubleshooting, Call Center, Telephony, Process Improvement

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