Work:
CSC
- Dallas/Fort Worth Area Jul 1998 - Mar 2013
Contact Center Telephony Integration Engineer
Society of Women Engineers
2005 - 2011
CTI Engineer
US Army
- Washington D.C. Metro Area 1991 - 1998
Telecomunications Manager/Technician White House Communications
US Army
Jul 1985 - Mar 1998
Signal Corp
Skills:
Integration, Call Centers, Voip, Telephony, Avaya, Troubleshooting, Cti, Vendor Management, Itil, Networking, Ivr, Management, Contact Centers, It Service Management, Information Technology, System Deployment, Process Improvement, Solution Architecture, Unix, It Operations, Service Delivery, Project Management, Acd, Call Routing, Data Center, Outsourcing, Avaya Technologies, It Strategy, Sla, Program Management, It Management, Telecommunications Engineering, Call Center Development, Avaya Communication Manager, Avaya Site Administration, Vector Programming, Disaster Recovery, Routing, Service Management, Problem Solving, Contact Center Architecture, It Outsourcing, Cms, Change Management, Strategic Planning, Symon, Avaya Aura, It Strateg, Business Networking, Amateur Radio
Interests:
Disaster and Humanitarian Relief