Location:
44 Lefferts Pl, Brooklyn, NY 11238
Work:
American Express
Director of Global Voice Strategy
Apple
Jul 2014 - May 2016
Senior Program Manager - Ww Sales and Service Technology Innovation and Planning
Apple
Jul 2011 - Jul 2014
Senior Project Manager - Apple Online Store Worldwide Sales and Service
H&R Block
Oct 2007 - Jul 2011
Senior Manager Contact Experience
H&R Block
Feb 2007 - Oct 2007
Ivr Consultant
Conde Group, Inc.
Aug 2005 - Feb 2007
Senior Business Analyst - Toyota Financial Services
Intuit
Sep 2001 - Feb 2004
Senior Contact Design Architect and Project Manager
Eloyalty, A Teletech Company
Sep 2000 - Sep 2001
Consultant
Intuit
Jan 1994 - Sep 2000
Command Center Manager
Education:
University of Phoenix
Bachelors, Bachelor of Science, Business Administration
Skills:
Customer Experience, Call Centers, Crm, Leadership, Contact Centers, Vendor Management, Business Analysis, Ivr, Customer Satisfaction, Program Management, Business Process Improvement, Cross Functional Team Leadership, Outsourcing, Integration, Management, Avaya, Process Improvement, Project Management, Business Process, Telecommunications, Strategy, Product Management, Team Leadership, Sales, Customer Relationship Management, Cti, Sdlc, Saas, Professional Services, Visio, Business Requirements, Business Process Re Engineering, Acd, Solution Selling, Telephony, Service Delivery, Change Management, Call Center Development, Cross Functional Relationship Building, Strategic Planning, Software As A Service, At&T Business Direct, Genesys, Customer
Interests:
Civil Rights and Social Action
Environment
Science and Technology
Human Rights
Animal Welfare
