Work:
General Dynamics Information Technology May 2013 to 2000
CCO Marketplace Call Center Supervisor
Vangent, Inc Sep 2010 to May 2013
BCC Call Center Supervisor
Vangent Mar 2009 to Sep 2010
Tier II Part B claims Customer Service Representative
Vangent Jul 2008 to Mar 2009
BCC Tier I Part A, Part B, DME Claims Representative
Amware Pallet Services Feb 2007 to Apr 2007
Customer Service Representative
Temple-Inland now International Paper - Petersburg, VA Jan 2001 to Feb 2007
Unit Palletizer/Administrative floater
Education:
Stratford Career Institute - Washington, DC 2006
Diploma in Administrative Assistant
General Business Administration Baker Online College - Flint, MI 2005
Dinwiddie Senior High School - Dinwiddie, VA 1984 to 1987
Skills:
supervision of inbound contact team of up to 21 agents, strong analytical and organizational skills proficient in Microsoft office, Internal support group leader responsible for handling complex inquires and escalated calls, strong interpersonal and critical thinking skills.