Location:
1115 Pearl St, Saint Joseph, MI 49085
Industry:
Information Technology And Services
Work:
Aon
Apr 1, 2011 - Feb 2018
Lead Workforce Operations Manager
Carlson Wagonlit Travel
2008 - May 2011
Manager of Workforce Management
Aon
Jan 2007 - Mar 2008
Sales Analyst
Aon
Jun 2001 - Dec 2006
Workforce Operations Manager
Alight Solutions
Jun 2001 - Dec 2006
Pmp - Senior Analytics Consultant
Education:
Grand Valley State University 1994 - 1998
Bachelors, Bachelor of Science, Marketing
Skills:
Workforce Management, Call Center, Operations Management, Management, Contact Centers, Human Resources, Call Centers, Budgets, Project Management, Outsourcing, Sales, Process Scheduler, Sales Process, Process Improvement, Vendor Management, Forecasting, Crm, Performance Management, Team Management, Business Process Improvement, Customer Satisfaction, Bpo, Customer Experience, Cross Functional Team Leadership, Business Analysis, Training, Leadership, Account Management, Analysis, Analytics, Team Leadership, Data Analysis, Change Management, Customer Relationship Management