Position:
Director of Customer Engagement at Pet Supplies "Plus"
Work:
Pet Supplies "Plus"
- Farmington Hills, MI since Jul 2011
Director of Customer Engagement
Rent-A-Center
2009 - Apr 2011
District Manager
RadioShack
Dec 2005 - Oct 2009
District Manager
RadioShack
2005 - 2008
Store Manager/District Manager Candidate
Best Buy
2003 - 2005
Manager of Personal Shopping & Operations Supervisor
The Church of Jesus Christ of Latter-day Saints
- Guayaquil, Ecuador Nov 1998 - Jul 2000
Welfare Missionary
United States Marine Corps
- Washington D.C. Metro Area Jul 1990 - Jul 1998
Sgt, C4I
Education:
Park University 1996 - 1998
Bachelor of Science, Psychology
Quantico 1996 - 1996
Certificate of Completion 8th out of 38, Senior Leadership Course
Hawaii Pacific University 1994 - 1996
Associate of Science, Business Management
Strayer University (VA) 2012
Master of Business Administration (M.B.A.), Human Resources Management and Services
Skills:
District Sales Management, P&L Accountability, P&L Responsibility, Forecasting, Multi-unit, Bilingual, Credit Analysis, Customer Retention, Inventory Control, Performance Management, Operations Management, Customer Engagement, Customer Relations, Auditing, Training, New Store Openings, Store Management, Loss Prevention, Coaching Staff, Technology, Project Management, Agile Project Management, Angel LMS, Sales Operations, Vendor Relationships, Franchise Consulting, Executive Coaching, Merchandising, Hiring Personnel, Leadership Development, Spanish, WebEx, Dreamweaver, Flash, Web Applications, Learning Management Systems, Adobe Creative Suite, Customer Service, Income Statement, P&L Management, Inventory Management, Visual Merchandising