Work:
Eikona IT Services Jun 2006 to 2000
Technical Support Contractor
Vestas - Portland, OR Nov 2005 to Jun 2006
Network/Server Technician
Pacific Coast Fruit Nov 2004 to Nov 2005
Helpdesk/Desktop Support Technician
Eikona IT Services Jun 2001 to Nov 2004
Technical Support Contractor
Intel Oct 2000 to Jun 2001
NOC Operator
Entex IT Services Mar 1998 to Oct 2000
Helpdesk/Desktop Support Technician (Contract)
Education:
Clark College - Vancouver, WA 2012 to 2013
AAT in Microsoft Network Technologies
Clark College - Vancouver, WA 2009 to 2010
AAS in Computer Network Administration
Skills:
Windows Desktop: 16 years of experience in Helpdesk, Desktop Support and related technical positions. Experience includes Windows XP, Vista, 7, and 8. Office (and Outlook) 2000, 2003, 2007, 2010, 2013. Antivirus/Malware. Remote Access (VPN & Dial-up). Windows Registry, etc. Windows Server: Experience Installing, Configuring, Maintaining, and Monitoring Windows 2000, 2003, 2008, 2008 R2, and 2012 Servers. Active Directory Domain Services, DNS, DHCP, Group Policy, File & Print services, MS Exchange, Hyper-V, SCCM, and WDS. KVM/IP, ILO/DRAC. Networking: TCP/IP, OSI model, Subnetting. Cat 5/6 cabling, Fiber, Wireless, etc. Hardware Platforms: PC Hardware Troubleshooting on Servers, Desktops, Laptops, Printers, Copiers, etc. Other: Excellent written and oral communication skills, Android/iPhone/Blackberry support, PC/Server Backup and Recovery, Ticketing Systems, Documentation, Scripting, Front & Back-end Web Design.