Industry:
Information Technology And Services
Work:
Avtex Solutions, LLC
since Feb 2008
Support Services Engineer
Paragon Development Systems, Inc.
2004 - 2007
Technology Support Center Operations manager
Level 3 Communications
1999 - 2004
Team Lead
Education:
University of Wisconsin - Milwaukee 1996 - 1996
Skills:
Itil, Troubleshooting, Team Leadership, Data Center, Sharepoint, Cisco Technologies, Vendor Management, Voip, Vmware, Service Management, Servers, Service Desk, Process Improvement, Windows Server, Software Documentation, Session Initiation Protocol, Call Center, Computer Hardware, Windows, Windows Server 2003, It Management, Cisco, Mentoring, Customer Relations, It Service Management, Documentation, Network Administration, Networking, Telecommunications, Disaster Recovery, Technical Support, Integration, Sip Trunking, Voip Protocols Sip, Session Border Controller