Location:
141 Spurlin Trailer Ct, Richmond, KY 40475
Work:
Aetna
Head, Internal Data Entry and Intake and Print Operations
Sprint
Jul 2001 - Jul 2003
Director, Customer Transaction Solutions
Aetna
Feb 2000 - Jul 2001
Head, National Customer Operations Chief of Staff
Citi
Jun 1990 - Feb 2000
Manager
Us Navy
Jun 1981 - Jun 1990
Supervisory Budget Analyst
Education:
University of La Verne 1981 - 1985
Bachelors, Bachelor of Science, Business Management, Business
Skills:
Vendor Management, Strategic Planning, Operations Management, Outsourcing, Change Management, Problem Solving, Inventory Management, Process Improvement, Process Engineering, Business Analysis, Coaching, Rfp, Contract Negotiations, Vendor Relations, Budgeting, Negotiation, Business Process Improvement, Mentoring, Contract Negotiation, Excel, Cross Functional Team Leadership, Financial Analysis, Contract Management, Pricing, Business Strategy, Microsoft Office, Project Management, Budgets, Software Documentation, Customer Satisfaction, Training, Procurement, Call Centers, Management, Project Portfolio Management, Continuous Improvement, Integration, Risk Management, Customer Service, Team Building, Six Sigma, Performance Management, Microsoft Excel, Auditing, Leadership, Program Management, Strategy, Team Leadership