Position:
Sr. Customer Service Specialist at Frontier Communications
Work:
Frontier Communications
- Carmel, Indiana since Oct 1986
Sr. Customer Service Specialist
Verizon
Apr 2000 - Aug 2006
Sales Support Supervisor
Verizon
May 1997 - Apr 2000
Sales
Verizon
Apr 1994 - May 1997
Maintenance Associate
Verizon
Sep 1991 - Mar 1994
Business Operations
Verizon
Apr 1989 - Aug 1991
Business Operations
Education:
University of Phoenix 2003 - 2010
Skills:
Telecommunications, Managed Services, Call Center, CPE, Telephony, Account Management, Salesforce.com, Customer Retention, Solution Selling, VoIP, Sales Operations, Call Centers, T1, Direct Sales, Professional Services, Customer Service, Management, Team Leadership, Broadband, Sales Process, Customer Satisfaction, Sales, Process Improvement, Program Management, Coaching, Training, DSL, Wireless, Analysis, Networking, Ethernet, Customer Experience, Avaya, Troubleshooting