Douglas John Mcdermid, Age 625196 Brabender Rd, Middleton, WI 53562

Edgerton, WI

Computer Software

Civic Systems
Senior Technical Support and Training Specialist Sitel Jan 1995 - Sep 1999
Operations Manager Djmac Consulting Jan 1994 - Jan 1995
President, Chief Executive Officer

University of Wisconsin - Madison 1990 - 1994
Bachelors, Bachelor of Science, International Economics Madison Area Technical College 1987 - 1990
U. S. Navy Electric Warfare A School 1983 - 1984

Technical Support, Operations Management, Customer Focused Service, Strategic Planning, Call Centers, Incident Management, Troubleshooting, Financial Reporting, Computer Hardware, Customer Support, Team Management, Budget Preparation, Creative Strategy, Digital Strategy, Financial Accounting, Accounting, Financial Services, Analytical Skills, Curriculum Development, Customer Retention, Customer Acquisition, Sales, Customer Satisfaction, Sales Process, Root Cause Analysis, Microsoft Office, Microsoft Excel, Microsoft Powerpoint, Skilled Multi Tasker, Supervisory Skills, Customer Service Management, Written Communication, Confidentiality, Communication, Client Relations, Client Development, Problem Solving, Creative Problem Solving, Collaborative Problem Solving, Strategy Execution, Client Education

Civic Systems, LLC Oct 1999 to 2000
Support and Training Analyst SITEL Corporation - Nashville, TN Jan 1995 to Sep 1999
Operations Manager DJMac Consultine - Madison, WI Jan 1994 to Jan 1995
Computer Consultant - Owner Pleasant Company - Middleton, WI Oct 1994 to Dec 1994
Holiday Service Representative University of Wisconsin Credit Union - Madison, WI Sep 1991 to Dec 1993
Accounting/Travel Secretary Employe Trust Funds (ETF) - State of Wisconsin - Madison, WI Mar 1990 to Sep 1991
Management Information Technician 1 (Limited Term Employment) Best Western Inntowner - Madison, WI Jan 1990 to Mar 1990
Front Desk Clerk Nicolet Instrument Corporation - Madison, WI Dec 1987 to Dec 1989
X-ray Imaging Technician USS Sampson DDG - Miami, FL Sep 1983 to Sep 1987
Electronic Warfare Technician (E-3)

University of Wisconsin - Madison, WI 1990 to 1994
Bachelors of Science in International Relations-Global Economics Madison Area Technical College - Madison, WI 1988 to 1989
College Transfer Classes Electronic Warfare Technician "A" School - Pensacola, FL 1984 to 1985
AS in Computer maintenance and operations along with signal analysis, Basic Electronics and Electricity School - Orlando, FL 1984 to 1984
Electronic circuitry troubleshooting, analysis and repair. University of Wisconsin-Stout - Menomonie, WI Aug 1981 to May 1982

Call Center Administration, Customer Service, Public Speaking, Writing, Critical Thinker