Location:
2148 Hanford Way, Pennsburg, PA
Work:
Aon
Vice President, Global Contact Conter Solutions
Bank of America
Jan 1997 - May 2005
Director of Operations - Risk Prevention, Senior Call Center Operations Manager
Skills:
Strategy, Leadership, Call Centers, Risk Management, Process Improvement, Management, Vendor Management, Coaching, Strategic Planning, Operations Management, Project Management, Telecommunications, Business Process Improvement, Executive Management, Contact Center Strategy, Six Sigma Theory, Outbound Dialing Strategies, Contact Center Management, Ms Excel Pivot Tables