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Ethan U Fletcher, Age 657 South Trl, Wilmington, DE 19810

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Known as:
Ethan V Fletcher Ethan U Fle Ethan B Fle
Related to:
Robert Larry Peterson 93

Ethan Fletcher Phones & Addresses

7 South Trl, Wilmington, DE 19810 (302) 792-9375

New Castle, DE

34 Lawson Ave, Claymont, DE 19703 (302) 792-9375

Work

Position: Professional/Technical

Education

Degree: High school graduate or higher

Mentions for Ethan U Fletcher

Resumes & CV records

Resumes

Ethan Fletcher Photo 42

Associate Vice President At Bank Of America

Position:
Associate Vice President at Bank Of America
Location:
Greater Philadelphia Area
Industry:
Financial Services
Work:
Bank Of America
Associate Vice President
Education:
University of Delaware 1987 - 1991
Ethan Fletcher Photo 43

Ethan Fletcher

Location:
Greater Philadelphia Area
Industry:
Financial Services

Publications & IP owners

Us Patents

Dynamic Menu Framework

US Patent:
2013017, Jul 11, 2013
Filed:
Jan 10, 2012
Appl. No.:
13/346873
Inventors:
Ethan U. Fletcher - Wilmington DE, US
Kyle A. Tobin - Middletown DE, US
Assignee:
Bank of America - Charlotte NC
International Classification:
H04M 1/64
US Classification:
379 8801
Abstract:
Systems, methods, and computer readable media for providing a customer service system are provided. In some examples, the customer service system may include a telephone interface and may recognize both speech responses (e.g., voice commands) and/or touch tone responses. The system may include one or more rules for identifying options based on received user input. In some examples, the options provided based on touch tone input may be different from those based on received speech input. In some examples, the speech responses may be determined to meet a confidence threshold in order to progress to the next menu level or set of options. The confidence threshold may be adjusted and/or may be different or customizable for different menu options, levels, etc.

Global Tree Rules For An Interactive Voice Response System

US Patent:
2013017, Jul 11, 2013
Filed:
Jan 10, 2012
Appl. No.:
13/346855
Inventors:
Daniel Forsee - Dover DE, US
Ethan Fletcher - Wilmington DE, US
Kyle Tobin - Middletown DE, US
Robert M. Casas - Fairless Hills PA, US
Assignee:
Bank of America Corporation - Charlotte NC
International Classification:
H04M 1/64
US Classification:
379 8822
Abstract:
Methods, computer readable media, and apparatuses for managing calls in an interactive voice response system are presented. According to one or more aspects, a call from a user or customer is received by an interactive voice response system. The interactive voice response system retrieves user information based on user credentials. An interactive voice response program analyzes the user information and determines a first business rule to retrieve. A decision tree application retrieves the first business rule and analyzes the information within the first business rule. The decision tree application may retrieve one or more additional business rules based on a decision from the first business rule. The decision tree application makes a decision based on the information within the business rules and sends the decision to the interactive voice response application. Based on the decision, the interactive voice response application manages the call in the interactive voice response system.

Possible Relatives

David G Fletcher  Deanna M Fletcher  Daisy J Fletcher  Deborah J Fletcher  Daniel C Fletcher  Aaron L Fletcher  Demetria Fletcher  Ethan N Stauffer  Ethan A Mclaughlin  Ethan W Kearns 

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