Work:
AIG Life and Retirement
since Aug 2009
Director, Scan, Mail and Records Management
American General Life Companies
Dec 2007 - Aug 2009
Associate Director, Scan, Mail and Records Management
American General Life Companies
Jan 2005 - Dec 2007
Manager, Scan Center, Records Management
American General Life Companies
Jul 2000 - Jan 2005
Supervisor, Scan Center
Skills:
Change Management, Process Improvement, Leadership, Management, Performance Management, Training, Insurance, Business Process Improvement, Business Analysis, Vendor Management, Strategy, Records Management, Customer Service, Project Planning, Strategic Planning, Risk Management, Employee Relations, Team Leadership, Customer Satisfaction, Project Management, Team Building, Crm, Program Management, Operations Management, Outsourcing, Access, Disaster Recovery, Policy, Analysis, Software Documentation, Customer Relationship Management