Galina Kovalenko resumes & CV records
Resumes
Galina Kovalenko, Age 712 E Lillian Ave APT 2D, Arlington Hts, IL 60004
Galina Kovalenko Phones & Addresses
2 E Lillian Ave APT 2D, Arlington Heights, IL 60004 (847) 392-3953 (847) 226-5847
2 Lillian Ave, Arlington Heights, IL 60004 (847) 392-3953
Arlington Hts, IL
Phoenix, AZ
Chandler, AZ
Prospect Heights, IL
Queen Creek, AZ
Social networks
Galina Kovalenko
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Mentions for Galina Kovalenko
Publications & IP owners
Us Patents
System To Deploy A Disaster-Proof Geographically-Distributed Call Center
US Patent:
2018011, Apr 26, 2018
Filed:
Dec 22, 2017
Appl. No.:
15/853088
Inventors:
- Daly City CA, US
Bernard Bretherton - Phoenix AZ, US
Galina Kovalenko - Walnut Creek CA, US
Bernard Bretherton - Phoenix AZ, US
Galina Kovalenko - Walnut Creek CA, US
International Classification:
H04M 3/51
H04L 29/06
H04L 29/06
Abstract:
A redundant Session Initiation Protocol (SIP) call center system has two data centers each having a first and a second SIP server cooperating as a first SIP-server high availability (HA) pair, a set of SW applications executable at each data center, and a plurality of agent stations each comprising a SIP telephone and a computerized appliance executing a desktop application at each agent station. The HA pairs operate as SIP server peers, the agent SIP phones are configured to maintain simultaneous registration with both SIP server peers, and Agent Desktop applications log in to only one SIP server peer, wherein the SIP Server peers collaborate to deliver calls to individual agent SIP phones via the SIP server peer where the agent is logged in, and wherein, upon failure of either data center agent's desktop applications log in to the other data center, allowing the associated agent to continue working.
System To Deploy A Disaster-Proof Geographically-Distributed Call Center
US Patent:
2016002, Jan 28, 2016
Filed:
Oct 5, 2015
Appl. No.:
14/875252
Inventors:
- Daly City CA, US
Bernard Bretherton - Phoenix AZ, US
Galina Kovalenko - Walnut Creek CA, US
Bernard Bretherton - Phoenix AZ, US
Galina Kovalenko - Walnut Creek CA, US
International Classification:
H04M 3/51
H04L 29/06
H04L 29/06
Abstract:
A redundant Session Initiation Protocol (SIP) call center system has two data centers each having a first and a second SIP server cooperating as a first SIP-server high availability (HA) pair, a set of SW applications executable at each data center, and a plurality of agent stations each comprising a SIP telephone and a computerized appliance executing a desktop application at each agent station. The HA pairs operate as SIP server peers, the agent SIP phones are configured to maintain simultaneous registration with both SIP server peers, and Agent Desktop applications log in to only one SIP server peer, wherein the SIP Server peers collaborate to deliver calls to individual agent SIP phones via the SIP server peer where the agent is logged in, and wherein, upon failure of either data center agent's desktop applications log in to the other data center, allowing the associated agent to continue working.
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