Location:
3916 Branson Dr, San Mateo, CA 94403
Work:
Aspect Software
Jan 1, 1996 - Dec 31, 2015
Senior Technical Trainer
Ss8 Networks
Apr 2007 - Dec 2007
Product Support
Aspect Communications
2002 - 2007
Product Support
Aspect Telecommunications
1998 - 2002
Technician Support
Aspect Communications
1996 - 1998
Support Specialist
Ibm
Jun 1979 - Jul 1996
Support Customer Engineer and Network Acct Representative
Skills:
Software Documentation, Unified Communications, Aspect Social, Aspect Quality Management, Astd Certified, Aspect Callcenter, Aspect Unified Ip, Aspect Performance Management, Aspect Callcenter Acd, Technical Support, Switches, Acd, Unix, Enterprise Software, Telephony, Ivr, Cti, Hardware, Testing, Voip, Troubleshooting, Telecommunications, Contact Centers, System Deployment, Sql, Windows, Sip, Tcp/Ip, Cloud Computing, Lync, Integration, Servers, Virtualization, Software Installation, Vpn, Service Delivery, Vmware, Operating Systems, Ip, Technical Writing, Oracle, Lync Server 2010, Documentation, Business Objects Enterprise, Call Centers