Location:
119 Red Oak Dr, Mankato, MN 56001
Work:
Florida International University
Distinguished Professor of Hospitality Management
Intercontinental Hotels Group (Ihg)
Vice President, Learning and Brand Service Consulting at Intercontinental Hotels Group
Intercontinental Hotels Group (Ihg)
Jul 2008 - Mar 2012
Vice President, Global Hotel Learning
Intercontinental Hotels Group (Ihg)
Jul 2008 - Mar 2012
Vice President, Learning and Brand Service Consulting
Intercontinental Hotels Group (Ihg)
Jan 2006 - Jun 2008
Director, Brand and Operations Training
Intercontinental Hotels Group (Ihg)
Jun 2005 - Dec 2005
Director, America's Field Training
Intercontinental Hotels Group (Ihg)
Mar 2003 - Jun 2005
Manager, Brand Performance Programs
Six Continents Hotels
Sep 2000 - Mar 2003
Senior Regional Trainer
Education:
Purdue University 1996 - 1999
Master of Science, Masters, Tourism, Tourism Management
Southwest Minnesota State University 1992 - 1996
Bachelors, Bachelor of Science
Skills:
Hospitality, Hospitality Management, Hospitality Industry, Team Building, Management, Hotels, Hotel Management, Training, Revenue Analysis, Leadership, Employee Training, Tourism, Customer Satisfaction, Yield Management, Resorts, Food and Beverage, Customer Service, Leadership Development, Employee Relations, Pre Opening, Budgeting, Performance Management, Front Office, Budgets, Recruiting, Restaurants, Human Resources, Sales, Employee Engagement, Strategic Planning, Income Statement, Event Management, Team Leadership, Marketing Strategy, Business Development, Operations Management, Leisure, Restaurant Management, Coaching