Industry:
Information Technology And Services
Work:
Amazon Web Services
Technical Content and Design Leader
Dell Emc
Vice President and Service Product Leader  Unstructured Data Storage and Data Production
Emc
Aug 2012 - Jul 2014
Vice President  Isilon Global Service Leader
Emc
Aug 2011 - Jul 2012
Vice President  Global Support Center and Bangalore Coe Leader
Emc
Apr 2007 - Jul 2011
Senior Director of Global Services
Emc
Jul 2005 - Mar 2007
Director and Global Services Business Lead  Synergy Project
Emc
Aug 2003 - Jun 2005
Director of Customer Service Transformation
Emc
Jun 1999 - Jul 2003
Director of Escalation Management To Director of Software Support
Eversource Energy
Sep 1990 - May 1999
Corrective Actions Manager, Northeast Utilities
Education:
Thomas Edison State College
Thomas Edison State University
Bachelors, Bachelor of Science, Nuclear Engineering
Skills:
Leadership, Cloud Computing, Management, Professional Services, Storage, Program Management, Enterprise Software, Integration, Cross Functional Team Leadership, Saas, Continuous Improvement, Data Analysis, Crm, Product Management, Business Process Improvement, Team Leadership, Business Intelligence, Customer Satisfaction, Technical Support, Customer Service, Strategy, Customer Experience Strategy, Security, Strategic Leadership, Customer Operations Leadership, Technical Support Organization, Strategic Planning, Operations Management, Business Development, Budget Management, Performance Management, Kpi Development, P&L Management, Lean Six Sigma, Outsourcing, Corporate Social Responsibility, Training and Development, Voice of Customer Strategy, C Level Client Relationship Management, Balanced Scorecard, Offshore Production/Support Outsourcing, Quality Assurance and Control, Net Promoter Score, Diversity and Inclusion, Storage Solutions, Hitting Targets, Project Sponsorship, Immigration Issues, Employment Based Immigration, Disaster Recovery, Architecture, It Service Management, Project Management, Data Center, Vendor Management, Process Improvement, It Management, Business Process, Virtualization, Storage Area Networks, Solution Selling, Pre Sales, It Strategy, Itil, Change Management, Enterprise Architecture, Requirements Analysis, Vmware, Pmp, Architectures, Software Project Management, San