Harvey Koeppel resumes & CV records
Resumes
Harvey Koeppel
Location:
Greater New York City Area
Industry:
Management Consulting
Harvey Richard Koeppel, Age 7488 Maple Ln, Clinton Crn, NY 12514
Harvey Koeppel Phones & Addresses
88 Maple Ln, Clinton Corners, NY 12514 (845) 266-5736
200 Riverside Blvd, New York, NY 10069 (212) 579-6693 (917) 579-6693
200 Riverside Blvd APT 12A, New York, NY 10069 (212) 579-6693
3 75Th St, New York, NY 10021 (212) 744-5691
44 Mountain Rd, New City, NY 10956
Newark, DE
Rhinebeck, NY
Palisades, NY
Social networks
Harvey Richard Koeppel
Linkedin
Work
Position:
Professional/Technical
Education
Degree:
Associate degree or higher
Industries
Management Consulting
Mentions for Harvey Richard Koeppel
Publications & IP owners
Us Patents
Method And System For Conducting Customer Needs, Staff Development, And Persona-Based Customer Routing Analysis
US Patent:
2005018, Aug 25, 2005
Filed:
Feb 14, 2005
Appl. No.:
11/057771
Inventors:
Harvey Koeppel - New York NY, US
International Classification:
G06F017/60
US Classification:
705004000
Abstract:
Computer-implemented methods and systems for conducting customer needs, staff development, or persona-based call routing analyses in which a recommendation engine receives baseline information regarding a current status and one or more objectives of a subject and generates assumed information about the subject based on a statistical evaluation of current status and objectives of a plurality of third parties having pre-determined characteristics in common with the subject. The recommendation engine determines a gap between the current status and objectives of the subject and generates and prioritizes a recommendation for one or more proposals for the subject based on the gap. Thereafter, the recommendation engine formulates one or more follow-up questions for the subject.
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