Industry:
Information Technology and Services
Work:
Independent
- Lawrence, Kansas Area Jul 2012 - Feb 2013
Customer Service and Technology Consultant
University of Kansas
- Lawrence, Kansas Area Jul 2009 - 2012
IT Customer Support Manager
Prairie Star District- UUA
- Greater Minneapolis-St. Paul Area Jul 2010 - Oct 2011
Director, Board of Directors
Unitarian Fellowship of Lawrence
- Lawrence, Kansas Area Feb 2009 - Oct 2011
Executive Board Member
University of Kansas Hospital
May 2006 - Jul 2009
Lead Service Desk Tech
Kansas University Physicians, Inc
Oct 2001 - May 2006
Medical Assistant
Pinnacle Career Institute
- Lawrence, Kansas Area Jul 2004 - Feb 2005
Instructor- Medical Assisting
At Home
- Lawrence, Kansas Area Oct 1998 - Oct 2001
Mom and Student
7-Eleven
- Colorado Springs, Colorado Area Jun 1997 - Oct 1998
Assistant Manager
Walgreens
- Colorado Springs, Colorado Area May 1996 - Jun 1997
Manager- Cosmetics Department
EZ Shop
- Lawrence, Kansas Area May 1994 - May 1996
Store Manager
Education:
Western Governors University 2010 - 2012
Midwest Leadership School 2009
Johnson County Community College 2001 - 2003
Lawrence Career College 1999 - 2001
Skills:
Social Media, Public Speaking, Organizational Development, Team Building, Customer Service, Incident Management, Knowledge Management, Windows Movie Maker, Microsoft Office, IT Service Management, Training, customer support, Service Desk, KCS, Service-Now, Windows 7, iOS, iPhone, Consulting, Appliance Repair, Audio Visual Support, Customer Support, Technical Support, Software Documentation, System Administration, Time Management, Team Leadership
Certifications:
Service Center Manager, HDI
Information Security Fundamentals, Global Information Assurance Certification
Knowledge-Centered Support Principles (KCS), HDI
Support Center Team Lead, HDI