Henrietta D Ford, Age 4335 Bird St UNIT 201, Boston, MA 02125

P/O Box 2011, Warren, MA

Higher Education

Umass Medical School Feb 2006 - Sep 2016
Manager, Helpdesk Services Visiant Health Feb 2006 - Sep 2016
Manager, Enterprise Support Services Ciber Jun 2000 - Feb 2006
Help Desk Lead at State of Rhode Island Mhrh The Hanover Insurance Group Sep 1998 - Jul 1999
It Pc Consultant State Street Sep 1997 - Apr 1998
Help Desk Engineer at State Street Bank Stone & Webster Jan 1996 - Sep 1997
Help Desk Specialist Hewlett-Packard Sep 1995 - Jul 1996
Help Desk Analyst Advantasure Sep 1995 - Jul 1996
Manager, Production Support

Bay Path University 2009 - 2012
Bachelors, Bachelor of Science, Human Resource Management Craig Hs 1988 - 1989
Near North Hs 1985 - 1988

Process Improvement, Technical Support, Leadership, Management, Disaster Recovery, Time Management, Networking, Customer Service, Problem Solving, Coaching, Troubleshooting, Employee Relations, Organization and Prioritization Skills, Project Management, Software Documentation, Microsoft Office, Sharepoint, Vendor Management, Microsoft Excel, Staff Development, Policy, System Administration, Powerpoint, Change Management, Team Leadership, Visio, Strategic Planning, Managing Employees, Certified Scrum Master Csm, Performance Management, Help Desk Support, It Management, It Operations, White Belt, Lean Tools, Lean Thinking, Operations Management, Team Management, Business Process Improvement

Social Services
Children
Gardening
Golfing (When I Have Time)
Camping

27 Albion St, Malden, MA 02148

Education Management

Massachusetts General Hospital
Patient Care Coordinator City of Malden Sep 2012 - Apr 2014
Educator Smile Preschool Jun 2010 - Sep 2012
Educational Coordinator Bank of America Mar 2005 - Mar 2009
Executive Assistant

Mount Ida College 1999 - 2001
Associates, Early Childhood Education Springfield College
Bachelors, Bachelor of Science, Human Services

Leadership, Powerpoint, Curriculum Design, Event Planning, Teaching, Fundraising, Nonprofits, Community Outreach, Program Development, Non Profits, Educational Leadership, Staff Development, Research, Classroom, Childcare, Child Development, Early Childhood Education, Volunteer Management, Curriculum Development

Microsoft Word, Marketing

Malden Public Schools Sep 2012 to 2000
Paraprofessional S.M.I.L.E Preschool - Boston, MA Jun 2010 to Sep 2012
Site Coordinator Bank of America - Boston, MA Mar 2005 to Mar 2009
Executive Assistant YWCA Boston - Boston, MA Sep 2003 to Mar 2005
Group Leader Boston Private Industry Council (PIC) - Boston, MA Jun 2000 to Aug 2003
Office Assistant