Work:
Frontier Communications
Senior Training Specialist and Curriculum Developer
Ramp Industries
Jan 2006 - Mar 2008
Program Manager
Pangaia Partners
Jun 2004 - Aug 2005
Voice Analyst Engineer
Frontier Communications
Sep 2000 - Jun 2004
Complex Facility Assignment Agent
Education:
State University of New York College at Cortland 1998 - 2000
Skills:
Leadership, Troubleshooting, Management, Team Leadership, Team Building, Customer Service, Program Management, Training and Development, Software Documentation, Voice Over Ip, Internet Protocol, Wireless Technologies, Collaborative Problem Solving, Support Analysts, Communication Training, Training Delivery, Telecommunications, E Learning, Information Mapping, Centrex, Ivr, Pots, Outside Plant, Instructional Design, Isdn
Certifications:
Instructional Design
Information Mapping (Imi)