Work:
Nestle Waters North America 2002 to 2011
Route Sales Rep
Safety-Kleen Systems - West Nyack, NY 2001 to 2002
Route Service Rep
U.S. Marine Corps - Newburgh, NY 1994 to 2001
Aviation Maintenance Control Manager
EKS Group - Brandon, FL Aug 2012 to Present
Consultant
Education:
American InterContinental University - Hoffman Estates, IL 2009 to 2012
Bachelor of Information Technology in Computer Forensics
American InterContinental University - Hoffman Estates, IL 2010
Associate of Arts in Business Administration
Military:
Rank: E5/ SGT Jun 1994 to Oct 2001
Branch: USMCL.i.location.original
Skills:
Summary of Qualifications Honorably Discharged United States Marine Veteran Proven ability to learn new technologies Current and valid passport (Willing to travel) Clear understanding of various methodologies relating to network security and administration including domestic and international forensic discovery protocol Skills Expert in customer needs assessment and meeting quality standards for services. Thorough knowledge of principles and processes for providing exceptional customer services Proficient in programs such as Microsoft Windows, Office Suite and SQL Server. Trained in network operations (Network+). Trained in Relational Database Management Systems (RDMS). Solved technical problems related to computer and network hardware and software. Familiar with multiple computer and network forensic tools and software applications Skilled in the evaluation of customer satisfaction. Adept at diffusing volatile situations, resolving them appropriately. Strong social perceptiveness through working with diverse personalities. Database Systems/Maintenance: Test programs or databases, correct errors and make necessary modifications. Modify existing databases and database management systems Plan, coordinate and implement security measures to safeguard data in files against accidental or unauthorized damage, modification or disclosure. Work as part of a project team to coordinate database development and determine project scope and limitations. Write and code logical and physical database descriptions and specify identifiers Review project requests describing database user needs to estimate time and cost required to accomplish project. Program Management/Leadership: Gather and organize information on problems or procedures. Analyze data gathered and develop solutions or alternative methods of proceeding. Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures. Develop and implement records management program for filing, protection, and retrieval of records, and ensure compliance with program. Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements. Counseled and mentored team members on work performance and personal matters Operations: Oversee activities directly related to maintaining equipment or providing services. Manage staff, preparing work schedules and assigning specific duties. Implement departmental policies, goals, objectives, and procedures, conferring with organization officials, and staff members as necessary. Interview, and train new employees while adhering to mentorship processes. Planning & Prioritizing/Coordination: Assign work priorities to work centers or teams Effectively delegated tasks to personnel to attribute to unit mission capability Coordinated with supply chain personnel and intermediate level personnel to meet mission critical demands Worked closely with logistics and embarkation departments for shipping, deployment and security needs Customer Service/Relations: Provide exceptional and on time service in meeting the needs of customers Build and maintain customer relationships Manage/update customer data and purchase history Produce daily, monthly and annual performance reports using Excel Readily provided suggested solutions for customer challenges