Location:
1560 north 115Th St, Seattle, WA 98133
Work:
Northwest Hospital
- Seattle, WA
Emergency Room Admitting
ValueAppeal
Feb 2012 - Aug 2012
Account Management Team Lead
AccessLine Communications
Apr 2011 - Feb 2012
Level 1 Technical Support Representative
Classmates.com
Sep 2009 - Nov 2010
Customer Service Representative
HyperQuality, Inc
Jul 2007 - Mar 2008
Time Warner Cable Team Lead
HQC
Jul 2006 - Jul 2007
Hyper Quality Consultant
ABS Communications
Jan 2003 - Jan 2006
Call Center Operator / Supervisor
Education:
Seattle Central Community College 2008 - 2010
West Seattle High School 1992 - 1996
DIPLOMA
Skills:
Customer Service, Call Centers, Training, Call Center, Customer Satisfaction, Troubleshooting, Process Improvement, Quality Assurance, Management, Team Leadership, Team Building, Account Management, Software Documentation, Project Management, Crm, Technical Support, Leadership, Microsoft Office, Salesforce.com, Access, Windows, Outlook, Program Management, Customer Experience, Vendor Management, Policy, Cross Functional Team Leadership, Analysis, Workforce Management, Team Management