Jessica Voelkel, Age 53Bardwell, TX

Company: Bardwell community resource center inc. - Bardwell, TX Sep 2010 Position: Call center manager

SKILLS: Bilingual in Spanish • and English Working knowledge of SAP accounting software Extensive adult learning experience Strong negotiation and sales skills Extensive retention and resolution experience Excellent interpersonal skills • both written and verbal Microsoft Office XP and Vista Ability to utilize Microsoft Word • Excel • PowerPoint • Outlook • Project and Publisher Extensive project management experience meeting and exceeding all deadlines. Ability to manage concurrent projects and multiple tasks Ability to work independently as well as part of a team Ability to independently seek alternatives and solutions Ability to utilize historical data to implement new operational processes and staffing needs Ability to facilitate and train with WebEx Webinar Software Ability to implement new processes surrounding Facebook. LinkedIn and Twitter Experience with Kronos and eWorkforce Management and PeopleSoft Ability to book travel in WorldSpan and Sabre • Extensive knowledge of Network • LAN/WAN • and or Professional Services Extensive knowledge of Verint • Witness • ePortfolio • VMware

Spanish

Training Others • Creating Employment Opportunities • New Technologies • Martial Arts • Health • Children • Education • Environment • Science and Technology • Music • Community Development • Human Rights • Civil Rights and Social Action • Poverty Alleviation • Disaster and Humanitarian Relief • Social Services • Economic Empowerment • Politics • Self Improvement Training • Management Training • Animal Welfare • Arts and Culture

Hospitality