Position:
Operations Manager at Sitel, Senior Coach (Customer Service Manager) at Sitel
Work:
Sitel
since Mar 2006
Operations Manager
Sitel
since Mar 2006
Senior Coach (Customer Service Manager)
Hilton Hotels Corporation
2004 - 2005
Guest Assistance Specialist
H&H Associates
Nov 2002 - Jan 2004
Assistant Property Manager
MCI
2001 - 2002
Communications Assistant - Global Relay
National Probation of America
Feb 1996 - Jan 2000
Executive Assistant to President of Operations
Education:
University of Phoenix 2006 - 2008
Skills:
Call Center Management, Project Management, Outsource Management, Quality Process Improvement, Customer Focus Management, Customer Service Training