Work:
Alorica Jul 2011 to 2000
Customer Care Specialist
Kelly Services - Topeka, KS Apr 2010 to Jul 2011
Administrative/Clerical (Temporary)
Unemployment Insurance Call Center - Topeka, KS Jan 2009 to Jun 2009
Program Specialist (Temporary)
California State Department of Social Services - Sacramento, CA Apr 2005 to Dec 2008
Executive Secretary
California Legislative Counsel Bureau * Legislative Data Center/Law Library - Sacramento, CA Sep 1997 to Apr 2005
Secretary/Legislative Clerk
Education:
Sacramento City College - Sacramento, CA Jan 2000 to Jan 2003
Two years In progress in Management Information Science
International Academy - Sacramento, CA Jan 1990 to Jan 1991
Licensed in Cosmetology
Hall Institute - Topeka, KS Jan 1978 to Jan 1978
Certified in Business
Skills:
Relevant Experience: Worked for Project Management Office for recruitment effort. | Developed template files, in Word, Excel, and Visual Basic. | Used Mail Merge tool with varied source documents. | Authored user instructions for file management. | Continued maintenance of a variety of electronic forms and publishing to Legislative Data Center Intranet. | Used advanced MS Excel features and formulas to create a secure automated time reporting. Prepared and facilitated PowerPoint presentation to Human Resources Officers. Created diagrams and instructions, describing specifications, and reporting rules. | Used Outlook to create a custom calendar for tracking staff attendance. Monitored of calendar for data entry accuracy & validation. Developed procedures and guidelines. Presented a demonstration to staff for user training. Developed instructions, using outlines and diagrams, for manager users to create custom views and print reports. | Analyzed internal processes and worked with technical experts to develop conceptual improvements. Participated in user group discussions and planning for development, testing, and implementation. | Designed an Access database, using SQL, for tracking employee | Using Visio edited and produced a data flow models for asset management through Oracle. Used Visio to create a variety of relational diagrams between projects, information systems, and staff. | Created PowerPoint Presentations for projects, meetings, and technical staff, using advanced skills to customize animation, graphics, and objects. | Provided technical expertise in Microsoft Office Suite. | Regularly assisted users on a variety of IT tasks.
