Work:
Mercedes-Benz
since May 2003
Master Certified Sales Professional
MCI Communications
Jan 1999 - Feb 2003
Product Manager
MCI Communications
Jan 1997 - Jan 1999
Project Manager, Revenue Operations
MCI Communications
Jan 1995 - Jan 1997
Product Manager, Operator Services
MCI Communications
Jan 1993 - Jan 1995
Assistant Product Marketing Manager
MCI Communications
Jan 1992 - Jan 1993
Quality Analyst, Operator Services
MCI Communications
Jan 1989 - Jan 1992
Customer Relations Professional
Education:
Morgan State University 1983 - 1988
Parsippany Hills High School 1979 - 1983
St. Anastasia 1970 - 1978
Skills:
Leadership, Competitive Analysis, Management, Customer Satisfaction, Sales, Customer Retention, Strategy, New Business Development, Marketing Strategy, Team Building, Negotiation, Product Management, Product Marketing, Training, Product Development, Forecasting, Process Improvement, Customer Service, Sales Process, Sales Management, Sales Operations, Market Research, Telecommunications, Analysis, Market Planning, Marketing Communications, Automotive, Program Management, Marketing, Project Management, Business Development, Finance, Account Management, Team Leadership, Pricing, Budgets, Inventory Management, Advertising, Cross Functional Team Leadership, Profit, Contract Negotiation, Retail, Operations Management, Business Strategy, Business Planning, Dealers, Dealer Management, Crm, B2B, E Commerce
Certifications:
Master Certified Mercedes-Benz
Amg Certified
Porsche Global Brand Ambassador
Mercedes-Benz Usa