Work:
Ford Motor Company
- Allen Park, MI since Mar 2012
Service Parts Warranty Engineer
Ford Motor Company
- Allen Park, MI Aug 2011 - Mar 2012
Technical Hotline Team Leader
Ford Motor Company
- Allen Park, MI Jan 2009 - Mar 2011
Technical Hotline Subject Matter Expert/Mentor
Ford Motor Company
Oct 2008 - Jan 2009
Service Engineer
Mercedes Benz
2004 - 2008
Master Technician
Education:
University of Michigan - Stephen M. Ross School of Business 2012 - 2015
Central Michigan University 2008 - 2011
Universal Technical Institute 2002 - 2003
Skills:
Six Sigma, Customer Satisfaction, Root Cause Analysis, Warranty, Team Building, Technical Leadership, Technical Analysis, Quality Assurance, Troubleshooting, Budgets, Coaching, Crm, Data Analysis, Fmea, Microsoft Office, C++, Master Certified Automotive Technician, Epa 609 Certified, Spanish, Vehicles, Process Improvement, Analysis, Product Development, Automotive, Project Management, Continuous Improvement, Business Process Improvement, Cross Functional Team Leadership, Leadership