Larry G Casteel, Age 76202 Bayonne Dr, Midlothian, TX 76063

Contact Center Service & Technical Support at LGC Enterprises

Dallas/Fort Worth Area

Consumer Services

LGC Enterprises - Dallas/Fort Worth Area since Oct 2009
Contact Center Service & Technical Support OnStar - Detroit, Michigan Feb 2002 - Oct 2009
Sr. Development Manager Citizens Communications – Plano, TX 2001 - 2002
Manager Enterprise Application Integration MCI – Richardson, TX 1999 - 2001
Director Business Process and Program Management Brooks Fiber Properties - St. Louis, MO 1997 - 1999
Vice President – Information Systems and Technology US One Communications - Dallas, TX 1996 - 1997
Executive Director – Information Services

Walsh College of Accountancy and Business Administration 2006 - 2009
Master of Science, Business Information Technology University of Phoenix 2003 - 2005
Bachelor of Science, Business Administration

Vendor Management, Cross-functional Team Leadership, Change Management, Process Improvement, Program Management, PMO

Organizational Development, Strategic Planning, Agile Development, Scrum Project Management, Extreme Programming, Professional Networking, Reading, Family Time, Snow and Water Skiing, Golf.

• CIO award and company president recognition for successful on time, on budget, within scope, and to established levels of quality completion of all Payment Card Industry (PCI) related projects. • Recognition from corporate audit staff as an example to follow to achieving Sarbanes-Oxley (SOX) compliance. • CIO award for obtaining CMMI L2 on time and under budget. • Reduced Service Activation and Assurance timeframes by 50% and improved Customer Satisfaction by 65% by re-engineering the business processes. • Decreased system development timeframes by 35% and defects by 40% by streamlining and improving requirements gathering, documenting, and tracking. • Developed, documented, and implemented business processes and procedures which reduced the time to market of new products by 25%. • Directed the deployment of five mission critical finical systems saving $5M per year. • Led the transition of all systems and processes to new systems and process saving $50M per year.

Dallas, TX

Consumer Services

Onstar Detroit Michigan Feb 2002 - Oct 2009
Senior Development Manager Lgc Enterprises Feb 2002 - Oct 2009
Technical Support and Project Management Independent Contractor Citizens Communications – Plano Tx 2001 - 2002
Manager Enterprise Application Integration Mci – Richardson Tx 1999 - 2001
Director Business Process and Program Management Brooks Fiber Properties St Louis Mo 1997 - 1999
Vice President  Information Systems and Technology Us One Communications Dallas Tx 1996 - 1997
Executive Director  Information Services

Walsh College 2006 - 2009
Master of Science, Masters, Business University of Phoenix 2003 - 2005
Bachelors, Bachelor of Science, Business Administration

Vendor Management, Program Management, Cross Functional Team Leadership, Outsourcing, Business Process, Change Management, Process Improvement, Project Management, Quality Assurance, Pmo, Leadership, Analysis, Call Centers, Product Management, Project Planning, Business Analysis, Software Development, Management, Business Process Improvement, Agile Project Management, Software Documentation, Scrum

Extreme Programming
Professional Networking
Agile Development
Reading
Family Time
Strategic Planning
Organizational Development
Golf
Scrum Project Management
Snow and Water Skiing

Rochester, MI

Consumer Services