Lisa M Sillato, Age 4815 Sara Minni Dr, Rochester, NY 14612

15 Sara Minni Dr, Rochester, NY 14612

Apparel & Fashion

Tagex Brands
Director of Client Service and Operations Alleson Athletic
Director of Customer Service Operations Sentry Group Feb 2008 - Feb 2015
Global Consumer Affairs, Operations Manager Esl Federal Credit Union Oct 2003 - Jul 2007
Manager of Member Communications Center Acc Business Jul 1998 - Oct 2003
Supervisor of Customer Service

Management, Leadership, Customer Service, Process Improvement, Team Building, Cross Functional Team Leadership, Call Centers, Team Leadership, Customer Satisfaction, Continuous Improvement, Strategic Planning, Project Management, Customer Retention, Budgets, Performance Management, People Management, Vendor Management, Problem Solving, Process Development, Business Process Improvement, Culture Change, Global Customer Service, Consumer Experience Management, Recruiting, High Performance Cultures, Lean Concept, Acquisition Integration, Leadership Development, Operational Analysis and Reporting, Contact Centers, Customer Experience, Strategy, Change Management, Business Development, Integration, Operations Management, Customer Relationship Management, Training, Customer Service Operations, Call Center Management, Career Development, Customer Service Systems, Design Cross Functional Teams, Sales Management, System Administration, Benchmarking, Social Business, Ecommerce, Claims Management, Organizational Culture

Children

English

Rochester, NY

Sentry Group
Global Consumer Affairs Manager Esl Federal Credit Union Oct 1, 2003 - Jul 1, 2007
Manager, Member Communications Center Acc Business A Division of at&T Jul 1, 1998 - Oct 1, 2003
Supervisor, Customer Service

Leadership, Lean Concept, Team Building, Cross Functional Team, People Management, Consumer Experience, Customer Retention, Ecommerce, Customer Satisfaction, Vendor Management, System Administration, Process Improvement, Team Leadership, Career Development, Strategic Planning, Social Business, Sales Management, Global Customer Service, Process Development, Leadership Development, Organizational Culture, Customer Service, Customer Service Systems, Claims Management, Acquisition Integration, Budgets, Benchmarking, Design Cross Functional, Management, Project Management, Operational Analysis, Problem Solving, Call Center Management, Continuous Improvement, Call Centers, Recruiting, Performance Management, Culture Change

Rochester, NY

Consumer Services