Lisa C Sterns, Age 577025 E Via Soleri Dr UNIT 3060, Scottsdale, AZ 85251

884 Hermosa Ct, Sunnyvale, CA 94085

Consumer Services

Tiny Prints/Shutterfly - Tempe AZ since Oct 2011
Customer Service Representative self since Feb 2006
Master Life Coach Sheraton Wild Horse Pass--Aji Spa Oct 2003 - Apr 2010
Guest services Omni Tucson National Jul 1997 - Oct 2003
Assistant Director & Provider Allen & Associates Jul 1999 - May 2000
Marketing Associate Sheer Performance 1990 - Jun 1997
Salon manager-Stylist

Kaplan University 2010 - 2013
Obtaining Bachelors, Applied Sciences SWIHA Accredited College 2006 - 2008
Master Certified, Life Coaching Arizona School of Cosmetology 1989 - 1990
Lisence, Cosmetology

Customer Service, Training, Management, Leadership, Marketing, E Commerce, Retail, Public Speaking, Marketing Strategy, Interviews, Coaching, Social Networking, Editing, Merchandising, Cross Functional Team Leadership, Recruiting, Social Media, Customer Satisfaction, Microsoft Office, Teamwork, Program Management, Microsoft Word, Time Management, Team Building, Customer Relationship Management, * Exceptional Customer Services, Quality Assurance, Crm, Outlook, Public Relations, Product Management, Product Development and Implementation, Faculty Coordination and Communication, Internal and External Liaison and Coordination, Assist and Maintain Appropriate Inventory Levels and Product Loss Control, Oversee Necessary Functions As Applicable, Drive the Execution of Business Plans and Projects, * Effective Communication Skills * Facilitator * Community Liaison, * Team Building and Leadership Training, *Critical Listening and Crisis Intervention, *Bullying Intervention and Reporting, * Vendor Management

English
French
Spanish

Accomplishments
 Service Champion Award 6-10 times  Letters of accomplishment and compliment from department heads & clients  5 years world team and All American honoree

5700 east Mcdonald Dr, Paradise Valley, AZ 85253

Hospitality

Destination Hotels & Resorts May 1, 1999 - Mar 1, 2009
National Sales Manager Sanctuary Camelback Mountain May 1, 1999 - Mar 1, 2009
National Sales Manager

Arizona State University 1987 - 1992
West Bloomfield High School

Resorts, Hospitality Industry, Hospitality, Hospitality Management, Hotel Management, Yield Management, Revenue Analysis, Event Management, Hotels, Meeting Planning, Lodging, Hotel Booking, Tourism, Rooms Division, Food and Beverage, Corporate Events, Customer Service, Opening Hotels, Banquets, Catering, Convention Services, Property Management Systems, Onq, Trade Shows, Pre Opening, Luxury, Front Office, Menu Development, Micros, Restaurants, Wine, Business Travel, Guest Service Management, Destination Marketing, Delphi, Sales Presentations, Restaurant Management, Online Travel, Leisure Travel, Incentives, Customer Satisfaction, Food Service, Leisure, Food, Wedding Planning, Spa, Culinary Skills, Direct Sales, Incentive Travel, Fine Dining

Phoenix, AZ

Health, Wellness And Fitness

Shutterfly Oct 2011 to 2000
Customer Care Leadership Team Self Employed 2008 to 2000
Master Life Coach, Private Practice Sheraton Wild Horse Pass - Phoenix, AZ 2003 to 2010
Customer Service Omni Tucson National Golf Resort & Spa - Tucson, AZ 1997 to 2003
Lead and Assistant Director, Hotel/Hospitality Resort Setting Sheer Performance - Tucson, AZ 1991 to 1997
Salon Manager, Lead

Kaplan Online University - Davenport, IA 2013
Bachelor in Sciences Kaplan University Feb 2012
Associates in Sciences Southwest Institute of Healing Arts - Tempe, AZ