Marc Alan Murrin, Age 54830 Willowgate Dr, Prosper, TX 75078

830 Willowgate Dr, Prosper, TX 75078

Financial Services

Toyota North America
Customer Dealer Experience Planning and Support Operations Manager at Toyota Financial Services Toyota North America
Inventory Control Manager
Customer Dealer Experience Planning and Support Dentalone Partners Inc. Aug 2010 - Dec 2011
Director Contact Centers Bank of America Aug 2009 - Aug 2010
Proactive Account Review Site Leader and Senior Vice President Bank of America 1995 - 2010
Senior Vice President Bank of America Mar 2009 - Nov 2009
Existing Customer Credit and Retention Site Leader and Vice President Bank of America Jun 2008 - Mar 2009
Portfolio Analysis Manager and Vice President Bank of America Aug 2006 - May 2008
Consumer Lending Site Leader and Vice President Bank of America/Mbna America Mar 2005 - Jul 2006
Customer Retention Director and Vice President Bank of America Mar 2004 - Feb 2005
Customer Assistance Director and First Vice President Bank of America Sep 2003 - Feb 2004
Customer Relationship Managment Department Manager and Vice President Bank of America Jan 2001 - Aug 2003
Customer Assistance Department Manager and Assistant Vice President Mbna Oct 1995 - Dec 2000
Manager and Officer Champs Sports Oct 1993 - Sep 1995
Manager In Waiting Foresters Financial Services May 1993 - Sep 1993
Registered Representative

Process Improvement, Leadership, Banking, Management, Credit, Strategy, Call Centers, Crm, Cross Functional Team Leadership, Performance Management, Credit Cards, Risk Management, Strategic Planning, Change Management, Financial Services, Customer Satisfaction, Credit Analysis, Customer Service, Business Development, Relationship Management, Loans, Consumer Lending, Program Management, Business Process Improvement, Vendor Management, Project Management, Start Ups, Portfolio Management, Team Building, Operations Management, Financial Risk, Customer Retention, Negotiation, Human Resources, Project Planning, Executive Management, Marketing, Business Analysis, Marketing Strategy, Financial Analysis, Call Center, Retail, Forecasting

Children
Education

English

Certified Kaizen Coach
Toyota Financial Services

Inventory Control Manager at Toyota Financial Services

Owings Mills, Maryland

Financial Services

Toyota Financial Services - Owings Mills, MD since Jan 2012
Inventory Control Manager DentalOne Partners Inc. Aug 2010 - Dec 2011
Director Contact Centers Bank of America Aug 2009 - Aug 2010
Proactive Account Review Site Leader/Senior Vice President Bank of America 1995 - 2010
Senior Vice President Bank of America Mar 2009 - Nov 2009
Existing Customer Credit and Retention Site Leader/Vice President Bank of America Jun 2008 - Mar 2009
Portfolio Analysis Manager/Vice President Bank of America Aug 2006 - May 2008
Consumer Lending Site Leader/Vice President Bank of America/MBNA America Mar 2005 - Jul 2006
Customer Retention Director/Vice President MBNA Mar 2004 - Feb 2005
Customer Assistance Director/First Vice President MBNA Sep 2003 - Feb 2004
Customer Relationship Managment Department Manager/Vice President MBNA Jan 2001 - Aug 2003
Customer Assistance Department Manager/Assistant Vice President MBNA America Oct 1995 - Dec 2000
Manager/Officer Champs Sports Oct 1993 - Sep 1995
Manager in Waiting First Investors Corporation May 1993 - Sep 1993
Registered Representative

Credit, Banking, Credit Analysis, Loans, Portfolio Management, Financial Risk, Call Center, Cross-functional Team Leadership, Process Improvement, Financial Services, Credit Cards, Consumer Lending, Negotiation, Strategic Planning, Call Centers, Leadership, Customer Service, Business Process Improvement, Vendor Management, Operations Management, Program Management, Strategy

Management/Leadership Education and Development New Technology Golf Fishing Hiking

Presidential Volunteer Award Recipient Team Bank of America Platinum Level Volunteer

TOYOTA FINANCIAL SERVICES CORPORATION Jan 2012 to Present
Inventory Control/Administration Manager DentalOne PARTNERS, INC - Mayfield Heights, OH Aug 2010 to Dec 2011
Director of Contact Centers MBNA AMERICA/BANK OF AMERICA - Beachwood, OH Aug 2009 to Jul 2010
Proactive Account Review Site Leader, Senior Vice President MBNA AMERICA/BANK OF AMERICA Apr 2009 to Jul 2009
Existing Credit and Customer Retention Site Leader, Vice President MBNA AMERICA/BANK OF AMERICA Jun 2008 to Mar 2009
Portfolio Analysis Manager, Vice President MBNA AMERICA/BANK OF AMERICA Aug 2006 to May 2008
Consumer Lending Site Leader, Vice President MBNA AMERICA/BANK OF AMERICA Mar 2005 to Jul 2006
Customer Retention Director, Vice President MBNA AMERICA/BANK OF AMERICA Mar 2004 to Feb 2005
Customer Assistance Director, Vice President MBNA AMERICA/BANK OF AMERICA Sep 2002 to Feb 2004
Department Manager, Vice President MBNA AMERICA/BANK OF AMERICA Jan 2001 to Aug 2002
Department Manager, Assistant Vice President MBNA AMERICA/BANK OF AMERICA Oct 1995 to Dec 2000
Section Manager/Officer Levels