Marco M Otero, Age 434751 Mirage Ave, Holiday, FL 34690

310 Rountree St, Wilson, NC 27893

Information Technology And Services

American Express Aug 2013 - Feb 2018
Change Management Consultant and Auditor at American Express Corporation Ibm Jun 2006 - Jul 2013
Change and Release Advisory Coordinator Ibm Oct 2004 - Jun 2006
Ibm Team Lead and Focal Point Ibm Mar 2002 - Aug 2003
Ibm Project Lead on Usps Help Center Ibm Nov 1998 - Mar 2002
Ibm Deskside Support Specialist Fort Pierce Florida Nov 1998 - Mar 2002
John Jay High School

Wilson Community College 1996 - 1996
John Jay High School

It Service Management, Itil, Disaster Recovery, Change Management, It Strategy, Troubleshooting, Business Process, Pmo, Management, Information Technology, Sharepoint, Software Documentation, Sla, Technical Support, Business Process Improvement, Vendor Management, Databases, Lotus Notes, Operating Systems, Software Development, It Management, Itil Certified, Program Logic Controllers, Project Management Fundamental 2002, Installing and Configuring Windows 2K, Help Desk Support, Iis, Bmc Remedy, Tcp/Ip, Software Installation, Project Planning, Windows, Customer Service Management, Computer Networking, Wireless Technologies, Windows Server, Leadership, Servers, Customer Service

Technology and Fishing
Spending Time With Family
Human Rights

Spanish

Itil
Exin

Bug Master Palm Harbor F.L Jun 2012 to Feb 2013
Lawn Technician Impact Pest Elimination Mar 2008 to Mar 2011
Pest Control Technician Qualxserv - Tewksbury, MA Mar 2005 to Feb 2006
Customer Support Representative Mesa Industries May 2004 to May 2005
Machine operator R.H.A Health Service - Statesville, NC Feb 2003 to Apr 2004
Habilitation Technician Foot Locker - Wilson, NC Sep 2001 to Sep 2002
Sales Associate U.S. Army Sep 1999 to Apr 2001
Fire Support Specialist

American Express Corporation Aug 2013 to 2000
Change Management Consultant - Auditor Change Jun 2006 to Jul 2013
Configuration and Release Management Coordinator and SPOC in GM Account Owned - Tarpon Springs, FL Feb 2010 to 2013
Owned and Managed Here Fishy Fishy Bait and Tackle Shop IBM - Raleigh, NC Oct 2004 to Jun 2006
IBM Team Lead and Focal Point for Automated Postal Centers IBM - Raleigh, NC Aug 2003 to Oct 2004
IBM Project lead for USPS Postal Account IBM - Raleigh, NC Mar 2002 to Aug 2003
IBM Project Lead on USPS Help center Change Nov 1998 to Mar 2002
Deskside Support Specialist Tascor at IBM Jan 1997 to Nov 1998
Contractor COMSYS TECHNICAL SERVICES Oct 1996 to Dec 1996
Contractor

Wilson Technical Community College 1996
Certificate in Program Logic Controllers John Jay High school in N.Y. City 1980
Diploma EXIN 79823 2006
Certificate in ITIL V2