Work:
Ushealth Advisors
Health Insurance Agent
Ssc
Site Director
Advanced Call Center Technologies
Jan 2008 - Mar 2013
Senior Operations Manager and Vendor Manager
Education:
University of Phoenix 2015 - 2017
Master of Business Administration, Masters, Business Administration, Management
University of Phoenix 2010 - 2015
Bachelors, Bachelor of Science, Business Administration, Management
Los Angeles Trade Technical College 2000 - 2002
Skills:
Customer Service Management, Customer Service Operations, Sales Management, Operations Management, Quality Management, Management, Vendor Management, Call Centers, Training, Process Improvement, Strategic Planning, Customer Service, Team Building, Contact Centers, Team Leadership, Team Management, Leadership Development, Leadership, Strategic Thinking, Data Analysis, Strategic Leadership, Management Development, Customer Satisfaction, Customer Retention, Customer Acquisition, Customer Experience, Customer Focused Service, Customer Service Training, Customer Service Representatives, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Microsoft Outlook, Sales, Sales Operations, Coaching, Outsourcing, Project Management, Performance Management, Recruiting, Telecommunications, Customer Relationship Management, Business Development, Program Management, Account Management
Certifications:
Electrical Construction and Maintenance
