Work:
Toyota Material Handling, U.S.A., Inc.
since Apr 2005
Warranty Analyst
Toyota Material Handling, U.S.A., Inc.
Apr 2005 - Dec 2010
Field Technical Specialist
Handling Systems, Inc
Jun 2000 - Mar 2005
Field Service Technician
Education:
ITT Technical Institute 1996 - 2000
BAS, Electrical Engineering Technology
Skills:
Continuous Improvement, Material Handling, Customer Satisfaction, Parts, Operations Management, Warranty, Material Handling Equipment, Manufacturing, Engineering, Customer Service, Toyota Production System, Inventory Management, Sales Operations, Automotive, Account Management, Sales Management, Team Building, New Business Development, Forklift Operator, 5S, Lean Manufacturing, Kaizen, Logistics, Training, Program Management, Leadership, Heavy Equipment, Fleet Management, Supply Chain Management, Process Improvement, Product Development, Warehousing, Root Cause Analysis, Sales Process, Materials Management, Cross Functional Team Leadership, Key Account Management, Sap, Customer Retention, Field Service, Management, Negotiation, Machining, Forklift Operation
Certifications:
Master Automobile Technician
Global Logistics Associate (Gla)
Ase (Automotive Service Excellence)
Apics