Melissa D Mclachlan, Age 5211602 Meridian Point Dr, Tampa, FL 33626

Tampa, FL

Information Technology And Services

Telus
Business Systems Analyst - Configuration Management Ddls Jul 2012 - Jul 2015
Process Product Manager and Subject Matter Expert Inspiring Minds the Learning Collective Jul 2012 - Jul 2015
Founder Telstra Jan 2009 - Jan 2010
Process Architect and Project Manager Commonwealth Bank Apr 2007 - Jan 2009
Process Enablement Manager Intrinsic It Oct 2005 - Apr 2007
Principal Consultant and Trainer Itsmf Australia 2004 - 2007
Itsmf Nsw State Representative Kaz Jul 2001 - 2005
Itil Implementation and Consulting Manager Rothschild Mar 2001 - Jul 2001
Service Delivery Manager Ibm Oct 2000 - Mar 2001
Infrastructure Project Manager Socog: Sydney Organising Committee For the Olympic Games Sep 2000 - Oct 2000
Technical Customer Relationship Manager The Arts Council of England Sep 1998 - Sep 2000
It Manager Whistler Blackcomb Sep 1997 - Sep 1998
It Support  It Dept, Supervisor Tickets  Guest Services Cms Software Services Jan 1998 - Feb 1998
Information Systems Department Team Coordinator Inchcape Nrg Mar 1992 - May 1997
Assistant It Manager and Systems Administrator White Wings Foods Mar 1991 - Mar 1992
Erp and Plant Management Applications Support Sandoz Oct 1988 - Mar 1991
Erp Applications Support Conferences Seminars Courses Networking Events 1980 - 1980
Speaker and and Or Delegate Linked In Twitter Facebook Etc 1980 - 1980
We Met Through Social Media 1980 - 1980
Business Consultant

University of Toronto - Rotman School of Management 2015 - 2015
Ubc Sauder School of Business 2014 - 2014
University of Technology Sydney 2002 - 2008
Masters, Management

Itil, It Service Management, It Management, Service Delivery, Change Management, Service Desk, Service Management, Incident Management, Governance, Consulting, Program Management, Infrastructure, It Strategy, Business Transformation, Business Analysis, Service Improvement, Stakeholder Management, Information Technology, Disaster Recovery, Itil Certified, Business Process Improvement, Project Delivery, Project Portfolio Management, It Transformation, It Outsourcing, Management, Knowledge Management, Pmo, Business Continuity, Process Improvement, Vendor Management, Scrum, It Operations, Solution Architecture, Problem Management, Business Process, Requirements Analysis, Cobit, Enterprise Architecture, Public Speaking, Stakeholder Engagement, Agile Project Management, Training Delivery, Stakeholder Analysis, Business Alignment, Agile Testing, Agile Business Analysis, Product Management, Product Marketing, Agile Methodologies

English

Change Management Practitioner (Culture and Organisational Change)
Facilitation Practitioner
Agilepm Practitioner
Agile Scrummaster
Certified Product Owner (Cspo)
Cobit Foundation
Cobit Implementation
Itil Expert V3 / 2011 (And V2 Managers)
P3O - Portfolio, Programme, and Project Offices
Prince2 Practitioner - Project Management

6551 Park Of Commerce Blvd, Boca Raton, FL 33487

Staffing And Recruiting

Cross Country Travcorps
Assistant Director of Recruitment Cross Country Travcorps Feb 2002 - Jul 2016
Senior Recruiter and Mentor Golf Ventures Inc. Mar 2001 - Feb 2002
Marketing Associate Pottery Barn Jun 1996 - Dec 2000
Design Studio Coordinator

Temporary Placement, Recruiting, Leadership, Marketing, Applicant Tracking Systems, Cold Calling, Customer Service, Sales, Training, Contract Negotiation, Interviews, Sourcing, Healthcare, Temporary Staffing, Staffing Services, Human Resources, Nursing, Internet Recruiting, Screening Resumes

Senior Area Staffing Manager at Cross Country Healthcare- NovaPro Staffing

Tampa/St. Petersburg, Florida Area

Staffing and Recruiting

Cross Country Healthcare- NovaPro Staffing - Tampa/St. Petersburg, Florida Area since Feb 2002
Senior Area Staffing Manager Golf Ventures formerly Golfbusiness Mar 2001 - Feb 2002
Marketing Associate Pottery Barn Jun 1996 - Dec 2000
Design Studio Coordinator