Michael Barbagallo resumes & CV records
Resumes

Call Center Consultant | Non-Profit Membership | Education Consultant | Parental Involvement
Senior Manager, Member Services Shenandoah Analytics - Washington DC Metro Area since Oct 2009
President and Principal Analyst Current Analysis Oct 2007 - Sep 2009
Sr. Analyst, Contact Center Solutions Fannie Mae Nov 2004 - Mar 2007
Contact Center Manager Zavata (Now Apollo Health Street) Aug 2001 - Aug 2004
Contact Center Manager SER Solutions (now part of Siemens Enterprise Communications) Nov 1998 - May 2001
IT Manager SER Solutions Jan 1996 - Nov 1998
Third Tier Contact Center Manager EIS 1989 - 1991
Call Center System and Operations Trainer C3, INC 1986 - 1989
Educational Specialist
Masters, Business Adminstration West Virginia University 1980 - 1985
BS, Secondary Mathematics Education
