Michelle Drouhard resumes & CV records
Resumes
Senior Program Manager
Location:
Wichita, KS
Industry:
Wireless
Work:
T-Mobile
Senior Program Manager T-Mobile Jul 2009 - Aug 2012
Sales Development Representative T-Mobile Dec 2007 - Jul 2009
Business Support Analyst T-Mobile Oct 2006 - Dec 2007
Customer Service Trainer T-Mobile May 2004 - Oct 2006
Customer Service Training Assistant T-Mobile Apr 2003 - May 2004
Customer Service Representative
Senior Program Manager T-Mobile Jul 2009 - Aug 2012
Sales Development Representative T-Mobile Dec 2007 - Jul 2009
Business Support Analyst T-Mobile Oct 2006 - Dec 2007
Customer Service Trainer T-Mobile May 2004 - Oct 2006
Customer Service Training Assistant T-Mobile Apr 2003 - May 2004
Customer Service Representative
Education:
Friends University 2001 - 2003
Skills:
Call Centers, Customer Experience, Customer Retention, Training, Customer Satisfaction, Leadership, Wireless, Telecommunications, Customer Service, Sales Operations, Call Center, Process Improvement, Sales, Account Management, Mobile Devices, Instructor Led Training, Training Delivery, Coaching, Direct Sales, Cellular Communications, Microsoft Excel, Retail, Microsoft Word, Retail Sales, Vendor Management, Customer Acquisition, Indirect Channel Sales, Policy Analysis, Outside Sales, Merchandising, National Accounts
Certifications:
Operational Customer Experience Management
Project Management
Project Management
Michelle Drouhard
Location:
Wichita, KS
Industry:
Executive Office