Work:
Royal Caribbean Cruises, Ltd.
Jun 2009 - Nov 2012
Training and Development Specialist
American Airlines
Nov 2000 - Apr 2007
Operational Supervisor
American Airlines
Oct 1997 - Nov 2000
Training Coordinator and In Flight Service Certification
American Airlines
Sep 1990 - Oct 1997
Customer Service Representative- Baggage Service Agent
Getabstract
Sep 1990 - Oct 1997
Customer Success Manager
Education:
Barry University 2008 - 2013
Masters, Leadership
Albizu University - Miami Campus 2005 - 2007
Bachelors, Bachelor of Science, Psychology
Skills:
Training, Organizational Development, Performance Management, Team Building, Employee Relations, Onboarding, Interviews, Customer Service, Leadership Development, Coaching, Employee Training, Change Management, New Hire Orientations, Career Development, Instructional Design, Strategic Planning, Mentoring, Talent Management, E Learning, Hiring, Process Improvement, Powerpoint, Microsoft Office, Training Delivery, Recruiting, Personnel Management, Problem Solving, Negotiation, Curriculum Design, Talent Acquisition, Customer Relations, Program Management, Needs Analysis, Staff Development, Learning Management Systems, Compensation, Orientation, Employee Engagement, Public Speaking, Supervisory Skills, Interviewing, Administration, Conflict Resolution, Performance Appraisal, Workshop Facilitation, Training Needs Analysis, Adult Education, Career Counseling, Captivate, Instructor Led Training
Interests:
Social Services
Children
Civil Rights and Social Action
Education
Poverty Alleviation
Disaster and Humanitarian Relief
Human Rights
Animal Welfare
Arts and Culture
Health
Certifications:
In Flight Service
Aa Flagship University