Nancy Silverthorn resumes & CV records
Resumes
Statesville, North Carolina
Location:
Statesville, NC
Industry:
Information Technology And Services
Work:
Mars Petcare
Feb 2016 - May 2019
Warehouse Management Functional Expert Mars Aug 2015 - Feb 2016
Business Integration Manager Spencer Gifts Jul 2014 - Aug 2015
It Systems Analyst With Mondo Spencer Gifts Jun 2013 - Jun 2014
Systems Analyst With Mondo Lowe's Companies, Inc. May 2006 - Apr 2013
Senior Support Analyst Roeing Corporation Jan 2003 - Feb 2006
Branch and Service Manager Jan 2003 - Feb 2006
Statesville, North Carolina
Warehouse Management Functional Expert Mars Aug 2015 - Feb 2016
Business Integration Manager Spencer Gifts Jul 2014 - Aug 2015
It Systems Analyst With Mondo Spencer Gifts Jun 2013 - Jun 2014
Systems Analyst With Mondo Lowe's Companies, Inc. May 2006 - Apr 2013
Senior Support Analyst Roeing Corporation Jan 2003 - Feb 2006
Branch and Service Manager Jan 2003 - Feb 2006
Statesville, North Carolina
Skills:
Application and Process Training, System Docuementation/Process Diagrams, Data Analysis and Reporting, Customer Relations/Advocacy, Presentation Development, Training Curriculum Development, Technical Writing/Report Writing, Software Implemenation/Conversion Management, Computer Systems Troubleshooting, Curriculum Design, Microsoft Office, Customer Service, Training, Management, Windows, Troubleshooting, Software Documentation, Active Directory, Technical Support, System Administration, Call Centers, Computer Hardware, Project Management, Process Improvement
Nancy Silverthorn - Statesville, NC
Work:
Lowe's Companies, Inc - Mooresville, NC Jun 2012 to Apr 2013
Sr. Support Analyst - IT Service Desk Knowledge & Quality Lowe's Companies, Inc - Mooresville, NC Jul 2008 to Jun 2012
Sr. Support Analyst - IT Service Desk Distribution Support Lowe's Companies, Inc - Pittston, PA Jul 2008 to Jun 2012
Senior DC Systems Technician Lowe's Companies, Inc - North Vernon, IN May 2006 to Mar 2008
Distribution Support Analyst II Roeing Corporation - Mishawaka, IN Jan 2003 to Feb 2006
Branch Manager/Service Manager Tyler Refrigeration - Niles, MI Feb 2002 to Jun 2002
Lead Technician AT&T - Birmingham, AL Oct 2000 to Sep 2001
Desktop Support Specialist International Paper Co - Mobile, AL Mar 1994 to Oct 2000
Technical Support Specialist Scott Paper Company - Mobile, AL Jul 1989 to Jan 1994
Technical Support Specialist Entre' Computer Center - Mobile, AL Jun 1987 to Jul 1989
Service Coordinator ALL-PHASE ELECTRIC - Benton Harbor, MI Feb 1985 to Apr 1987
Systems Trainer
Sr. Support Analyst - IT Service Desk Knowledge & Quality Lowe's Companies, Inc - Mooresville, NC Jul 2008 to Jun 2012
Sr. Support Analyst - IT Service Desk Distribution Support Lowe's Companies, Inc - Pittston, PA Jul 2008 to Jun 2012
Senior DC Systems Technician Lowe's Companies, Inc - North Vernon, IN May 2006 to Mar 2008
Distribution Support Analyst II Roeing Corporation - Mishawaka, IN Jan 2003 to Feb 2006
Branch Manager/Service Manager Tyler Refrigeration - Niles, MI Feb 2002 to Jun 2002
Lead Technician AT&T - Birmingham, AL Oct 2000 to Sep 2001
Desktop Support Specialist International Paper Co - Mobile, AL Mar 1994 to Oct 2000
Technical Support Specialist Scott Paper Company - Mobile, AL Jul 1989 to Jan 1994
Technical Support Specialist Entre' Computer Center - Mobile, AL Jun 1987 to Jul 1989
Service Coordinator ALL-PHASE ELECTRIC - Benton Harbor, MI Feb 1985 to Apr 1987
Systems Trainer
Education:
Central Michigan University - Mount Pleasant, MI 1980 to 1984
Bachelor of Science in Applied Arts & Sciences St. Joseph High School - Saint Joseph, MI 1976 to 1980
Highschool Diploma
Bachelor of Science in Applied Arts & Sciences St. Joseph High School - Saint Joseph, MI 1976 to 1980
Highschool Diploma
Skills:
Personal Computer Troubleshooting, Customer Service/Advocacy, Application & Process training, Training Curriculum development, System Documentation/Process diagrams, Technical writing/Report Writing, Presentation development, Windows Networking, Email Administration, Software Implementation/conversion management, Data Analysis and reporting, Network troubleshooting, Equipment utilization analysis and Development, Knowledge Centered Support (KCS)